Customer: My name is ***** *****, and I am troubleshooting a Samsung smart tv
where the smarthub and netflix will not launch.
JA: Thanks. Can you give me any more details about your issue?
Customer: About a week ago, I went to launch netflix from the little menu that pops up of recently used apps, when you first turn the TV on. The screen went black for a second and then reverted to "HDMI
3" the input which I started on. Then I pressed the button to go to the front end smart hub interface, and got the same result.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to TV Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: Sure. I can try to research it on my own elsewhere while waiting.
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.