Facing TV Problems? Ask a TV Technician.
Have you tried a reboot of the set?unplug from wallpower wait 5 mins then replug back in again?if not please do this and let me know thank you
That is your issue, you will need to free that in order to make the menu come up that may mean getting at it with the back off the set, or replacing the function board if it cant be freed with tinkering, let me know if you can free it manually
I do not use the phone call option sorry