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Jack, Technician
Category: TV
Satisfied Customers: 9915
Experience:  40 years experience as audio,video repair and installation tech
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Tv turns itself off

Customer Question

tv turns itself off
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hi , I`m Jack
Perhaps I can help you with this problem but first could you please give me this tv`s model number ?

Customer: replied 1 year ago.
Ns55l260a13 rev
Expert:  Jack replied 1 year ago.

Thanks and a few questions here ;

Does it turn off as if you had pressed the power button or just lose the picture for example ?

Do you need to turn it back on or it does by itself ?

Do you have to wait or unplug the tv before you can turn it back on ?

Did it quit while watching it or simply would not come on today ?
Any electrical storm or power blackout in your area prior to this ?

Did this problem happen all of sudden or gradually got worse over the last few days/weeks ?
Like it would take longer than usual or repeated attempts before it would turn on ?

As you can see , many scenario possible here so please tell me as much as you can about the problem

Customer: replied 1 year ago.
Quit while watching no storms just started 3 days ago
Expert:  Jack replied 1 year ago.

O.k then and how do you get it back on ?

Does it respond to the remote ON command or you have to do it manually on the tv ?

Can you turn it right back on and this repeats ?

Customer: replied 1 year ago.
I get it back on by unplugging and rep lugging. Stays on with great picture for 3 to 4 minutes
Expert:  Jack replied 1 year ago.

O.k then that is what I wanted to know thank you .

You got a defective main board I`m afraid

How do you want to proceed from here ?
Look into this yourself or the repair shop ?

Let me know and i will help you along if you wish to look into repairing this yourself ,otherwise i will give you the details and costs you could expect.

Customer: replied 1 year ago.
I think I better get a geek squad house call
Customer: replied 1 year ago.
Thanks for trying bye
Expert:  Jack replied 1 year ago.

Yes those insignia are actually made for bestbuy so the geek squad would be the best place to get it serviced .

Not trying , your tv is broken and I told you what was needed so please do take the time to rate my answer by clicking on the star icons at the top, then click on Submit , this is how I make a living and that rating gets me paid for my time.
Also note that it will not close this post , you can come back here at any time if you have questions.

Expert:  Jack replied 1 year ago.
Expert:  Jack replied 1 year ago.

Its not in stock there but that will give you an idea of what you can expect for parts and the geek squad rates should be around $150 .

Customer: replied 1 year ago.
Ok I will rate. If geek squad confirms your diagnosis I will come back and add morestars
Expert:  Jack replied 1 year ago.

no problem