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Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 10848
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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I do not get a picture and when I do I get everthing in

Customer Question

I do not get a picture and when I do I get everthing in Spanish.
P
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hi , I`m Jack
Perhaps I can help you with this problem but first could you please send me a reply when you see this ?

Customer: replied 1 year ago.
It is on the screen now.
Expert:  Jack replied 1 year ago.

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

Expert:  Jack replied 1 year ago.

What is in Spanish , the TV's own menu or the tv show ?

Customer: replied 1 year ago.
I will wait for his online conversation.
Expert:  Jack replied 1 year ago.

By online you mean this chat ??

Expert:  Jack replied 1 year ago.

By the way if you received an automated phone offer from the web site ,it wasn`t from me so never mind it for now .

Customer: replied 1 year ago.
Expert:  Jack replied 1 year ago.

o.k then lets continue

Can you answer those questions for me now ;

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

What is in Spanish , the TV's own menu or the tv show ?

Customer: replied 1 year ago.
I will wait
Expert:  Jack replied 1 year ago.

Sorry but WAITING FOR WHAT ?

Expert:  Jack replied 1 year ago.

Who are you talking to Jane ??

Customer: replied 1 year ago.
I got this message. Sorry, the TV Technician is unable to call you right now, but is still available for this online conversation. You have not been charged for the phone call.
Expert:  Jack replied 1 year ago.

Yes o.k and you confirmed that you wanted to do this online meaning this chat ??

If so then please lets proceed , this is getting confusing and were not even started yet !!

Expert:  Jack replied 1 year ago.

Or do you want the phone call ???

Customer: replied 1 year ago.
Sorry, I have been waiting for help with my TV. As I said the screen is black and a a message on a black screen with a message in Spanish. I will transcribe it "Canal/senal no disposable. Pruebe onto canal o prison {INPUT) para seleccionar okra fluent. Si la entered "ANTENNA/Cable in" es utilized, entrances uilice "programa auto" enel menu de Ajuste ANT/Cable.
Customer: replied 1 year ago.
All I want is to have this fixed.
Expert:  Jack replied 1 year ago.

Yes , the menu is in Spanish and you are on the wrong input by the look of it .

Now I can help you with this but it almost look like you are talking to someone else .

Can you answer this and we`ll get started otherwise I`m opting out ;

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

Customer: replied 1 year ago.
Cable box
Expert:  Jack replied 1 year ago.

Thank you !!!

Now I know that we are talking to each other so we`ll get this fixed shortly I`m sure

Be right back

Expert:  Jack replied 1 year ago.

Now we`ll start by getting you back on the correct input ;

On the TV's remote , (not cable box remote) at the top there is the INPUT button , press that button repeatedly to toggle through the inputs and get back to the one where the cable box is connected .

Let me know how that goes

Customer: replied 1 year ago.
NOTHING
Expert:  Jack replied 1 year ago.

You went through all the inputs and nothing ?

Do you happen to know how the cable box is connected to the tv , what kind of cable (s) ??

Try to set the tv to channel 3 or 4 if you are connected coaxial .

Just press the digits 03 or 04 on the TV's remote

Customer: replied 1 year ago.
I don't know what kind it is but is has a plug @ both ends
Expert:  Jack replied 1 year ago.

O.k but does that look like a regular cable plug like antenna/cable plug ?

Customer: replied 1 year ago.
all connections are plug into there appropriate places
Expert:  Jack replied 1 year ago.

I`m sure they are but I need to know the type you have so I will know where to set your tv

Can you see the picture in the link below , click on it ;

https://www.dropbox.com/s/flgpd3kvyqe1pkm/CABLES_CONNECTIONS.png?dl=0

Expert:  Jack replied 1 year ago.

Now tell me what is it you have ?

Customer: replied 1 year ago.
3
Expert:  Jack replied 1 year ago.

O.k then that is VIDEO IN terminals now press that INPUT button on the remote until it says VIDEO

Make sure that cable box is turned on by the way

Customer: replied 1 year ago.
I am still here.
Expert:  Jack replied 1 year ago.

Can`t you see what I asked you above ???

Customer: replied 1 year ago.
Customer: replied 1 year ago.
I did all of the above.
Customer: replied 1 year ago.
I would like to have a better time as I work a midnight shift.
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** expert has opted out and I'll assist you. I'm sorry you're having trouble with it.

- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot, select correct video input of TV and check?
If not yet, can you try it now and reply back with the result?

Thanks.