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I do not get a picture and when I do I get everthing in

Customer Question
Spanish. P...
I do not get a picture and when I do I get everthing in Spanish.
P
Submitted: 2 years ago.Category: TV
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Answered in 5 minutes by:
12/28/2015
TV Technician: Jack, Technician replied 2 years ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 10,306
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hi , I`m Jack
Perhaps I can help you with this problem but first could you please send me a reply when you see this ?

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Customer reply replied 2 years ago
It is on the screen now.
TV Technician: Jack, Technician replied 2 years ago

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

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TV Technician: Jack, Technician replied 2 years ago

What is in Spanish , the TV's own menu or the tv show ?

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Customer reply replied 2 years ago
I will wait for his online conversation.
TV Technician: Jack, Technician replied 2 years ago

By online you mean this chat ??

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TV Technician: Jack, Technician replied 2 years ago

By the way if you received an automated phone offer from the web site ,it wasn`t from me so never mind it for now .

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TV Technician: Jack, Technician replied 2 years ago

o.k then lets continue

Can you answer those questions for me now ;

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

What is in Spanish , the TV's own menu or the tv show ?

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Customer reply replied 2 years ago
I will wait
TV Technician: Jack, Technician replied 2 years ago

Sorry but WAITING FOR WHAT ?

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TV Technician: Jack, Technician replied 2 years ago

Who are you talking to Jane ??

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Customer reply replied 2 years ago
I got this message. Sorry, the TV Technician is unable to call you right now, but is still available for this online conversation. You have not been charged for the phone call.
TV Technician: Jack, Technician replied 2 years ago

Yes o.k and you confirmed that you wanted to do this online meaning this chat ??

If so then please lets proceed , this is getting confusing and were not even started yet !!

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TV Technician: Jack, Technician replied 2 years ago

Or do you want the phone call ???

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Customer reply replied 2 years ago
Sorry, I have been waiting for help with my TV. As I said the screen is black and a a message on a black screen with a message in Spanish. I will transcribe it "Canal/senal no disposable. Pruebe onto canal o prison {INPUT) para seleccionar okra fluent. Si la entered "ANTENNA/Cable in" es utilized, entrances uilice "programa auto" enel menu de Ajuste ANT/Cable.
Customer reply replied 2 years ago
All I want is to have this fixed.
TV Technician: Jack, Technician replied 2 years ago

Yes , the menu is in Spanish and you are on the wrong input by the look of it .

Now I can help you with this but it almost look like you are talking to someone else .

Can you answer this and we`ll get started otherwise I`m opting out ;

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

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Customer reply replied 2 years ago
Cable box
TV Technician: Jack, Technician replied 2 years ago

Thank you !!!

Now I know that we are talking to each other so we`ll get this fixed shortly I`m sure

Be right back

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TV Technician: Jack, Technician replied 2 years ago

Now we`ll start by getting you back on the correct input ;

On the TV's remote , (not cable box remote) at the top there is the INPUT button , press that button repeatedly to toggle through the inputs and get back to the one where the cable box is connected .

Let me know how that goes

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Customer reply replied 2 years ago
NOTHING
TV Technician: Jack, Technician replied 2 years ago

You went through all the inputs and nothing ?

Do you happen to know how the cable box is connected to the tv , what kind of cable (s) ??

Try to set the tv to channel 3 or 4 if you are connected coaxial .

Just press the digits 03 or 04 on the TV's remote

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Customer reply replied 2 years ago
I don't know what kind it is but is has a plug @ both ends
TV Technician: Jack, Technician replied 2 years ago

O.k but does that look like a regular cable plug like antenna/cable plug ?

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Customer reply replied 2 years ago
all connections are plug into there appropriate places
TV Technician: Jack, Technician replied 2 years ago

I`m sure they are but I need to know the type you have so I will know where to set your tv

Can you see the picture in the link below , click on it ;

https://www.dropbox.com/s/flgpd3kvyqe1pkm/CABLES_CONNECTIONS.png?dl=0

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TV Technician: Jack, Technician replied 2 years ago

Now tell me what is it you have ?

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Customer reply replied 2 years ago
3
TV Technician: Jack, Technician replied 2 years ago

O.k then that is VIDEO IN terminals now press that INPUT button on the remote until it says VIDEO

Make sure that cable box is turned on by the way

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Customer reply replied 2 years ago
I am still here.
TV Technician: Jack, Technician replied 2 years ago

Can`t you see what I asked you above ???

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Customer reply replied 2 years ago
I did all of the above.
Customer reply replied 2 years ago
I would like to have a better time as I work a midnight shift.
TV Technician: Shahid, Technician replied 2 years ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,003
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, my name is ***** ***** expert has opted out and I'll assist you. I'm sorry you're having trouble with it.

- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot, select correct video input of TV and check?
If not yet, can you try it now and reply back with the result?

Thanks.

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Shahid
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,003
12,003 Satisfied Customers
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

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