How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

My 50 inch plasma Samsung TV is about 8 years old and about

Customer Question

My 50 inch plasma Samsung TV is about 8 years old and about a month ago it developed a problem that when it is turned on, there is no picture - just noise and a mixed up pattern on the screen. After several seconds it shuts itself off and then immediately switches itself back on, repeats the same pattern on the screen and then switches off again and then back on. After anywhere from 2 or 3 tries (sometimes as many as 8 tries), a normal picture appears and the TV works fine. We've learned to turn the TV on in the morning and once the picture comes on we leave the set on all day, not shutting it off until we go to bed. I'm wondering if there is a fix for this, or should we accept that this may be unfixable? Thanks for any advice you can give us.
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

- Can you please get me the model number written on back of TV?
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

Customer: replied 1 year ago.
I am being scammed by this web site and I don't want my card charged until my problem with my TV is addressed!
Customer: replied 1 year ago.
The model number is ***** The only device plugged into the TV is a cable box. The problem occurs when the TV is turned on.
Customer: replied 1 year ago.
I am waiting for a reply from Shahid.
Expert:  Shahid replied 1 year ago.

Website charge your card for deposit and not me.

Please recheck TV model number as PN50A55091F is incorrect.