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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Tv keeps losing the picture. Sound stays on but the tv

Customer Question

My Tv keeps losing the picture. Sound stays on but the tv keeps blacking out. We have to shut it off and restart it.What can I do for it
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hi , I`m Jack
Perhaps I can help you with this problem but first could you please send me a reply when you see this ?

Customer: replied 1 year ago.
Youask for my email and then my password. I have never been on this site before so I don't have a password
Customer: replied 1 year ago.
could you email me what I have to do?
Expert:  Jack replied 1 year ago.

Hello , you don`t need a password ***** you are already talking to me .

Expert:  Jack replied 1 year ago.

Just answer a few questions and I`ll tell you what is happening and how this will get repaired .

When this happens , Is the screen just blank with some background light or completely dark like when the tv is off ?