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I cannot get the Vizio Smart TV to work. The last time I

Customer Question
used it there was a...
I cannot get the Vizio Smart TV to work. The last time I used it there was a cable box that a HDMI cord plugged into with the other end going into the corresponding HDMI socket on the TV,
Submitted: 2 years ago.Category: TV
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Answered in 2 minutes by:
12/20/2015
TV Technician: Anthony_Infotech, Technician replied 2 years ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,377
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Hello

Welcome

Can you describe exactly what is wrong with the set please?and where the HDMI cord fits into why you have the problem?

Anthony

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Customer reply replied 2 years ago
ok What do i do?
TV Technician: Anthony_Infotech, Technician replied 2 years ago

I do not use the phone facility

The problem I have is I do not fully understand your question so >>>

Is there any powerlight lit or blinking on the front of the set please?

Anthony

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Customer reply replied 2 years ago
There is no box and there is nothing for the HDMI cord to plug into? Does there have to be a box?
Customer reply replied 2 years ago
Does there have to be a box and a HDMI hook-up?
Customer reply replied 2 years ago
Does there have to be a HDMI hookup?
TV Technician: Anthony_Infotech, Technician replied 2 years ago

OK you have to understand that I really do not know what you are referring to?you have a problem yes?so lets start from the beginning is it that you have no picture no sound but the TV comes on OK?I am not sure what you mean about the box at this point

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TV Technician: Anthony_Infotech, Technician replied 2 years ago

If you did not have a box before what did you use for TV services?

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Customer reply replied 2 years ago
I did have a box before. Now I don't,
TV Technician: Anthony_Infotech, Technician replied 2 years ago

I see well you wont get anything as regards ***** ***** unless you have an antenna?

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TV Technician: Anthony_Infotech, Technician replied 2 years ago

An antenna is about the only way you will get anything without a box

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TV Technician: Anthony_Infotech, Technician replied 2 years ago

If you do not have an antenna then the set is a bookend you see it needs to receive signals

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TV Technician: Anthony_Infotech, Technician replied 2 years ago

Please remember to rate the answer positively please so I receive credit from the site if you need more help let me know

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Customer reply replied 2 years ago
Do you plug the HDMI wire into the antennA?
TV Technician: Anthony_Infotech, Technician replied 2 years ago

No the antenna goes into the antenna socket on the back of the set then you tune channels in the settings menu, now you may be able to use an indoor antenna depending on your distance from the transmitter otherwise it may need to be mounted outside

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Customer reply replied 2 years ago
Do I need a cable box or can the smart TV run on a wireless signal?
Customer reply replied 2 years ago
how do you hook up to the antenna or do you look for it as part of setup?
TV Technician: Anthony_Infotech, Technician replied 2 years ago

You have to either use a box OR an antenna there is no other way

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TV Technician: Anthony_Infotech, Technician replied 2 years ago

No an antenna is a physical separate thing from the TV

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Customer reply replied 2 years ago
Where do you plug the other end of the HDMI wire? Used to plug into a box.
TV Technician: Anthony_Infotech, Technician replied 2 years ago

You plug it into the antenna socket on the back of the set will look like this

The other end of the HDMI wire goes nowhere you have NO BOX??

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TV Technician: Anthony_Infotech, Technician replied 2 years ago

At present I cant get a photo up of the antenna socket

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TV Technician: Anthony_Infotech, Technician replied 2 years ago

The HDMI is only for the box only so forget about that you have no box

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TV Technician: Anthony_Infotech, Technician replied 2 years ago

The only way possible for you to receive pictures now is by using an antenna

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Customer reply replied 2 years ago
I do have an antenna, but it still isn't connecting? This is a smart TV right?
Customer reply replied 2 years ago
I want to get Netflix, Hulu Plus and Amazon. Can I do that?
TV Technician: Anthony_Infotech, Technician replied 2 years ago

No you need a box

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Customer reply replied 2 years ago
Error Message: your device may not be connected to the Internet . Please make sure your connection is working and try again. Code me-1-19
Customer reply replied 2 years ago
This smart TV worked perfectly with a cable box. What is the adjustment without the cable box when you can also play the TV on the antenna?
TV Technician: Aric, Technician replied 2 years ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,754
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, I've just reviewed your question and think I understand what you're asking.

Basically you just want to setup an antenna and get internet apps on the TV is that correct?

Please send me a reply once you see this.

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Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,754
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Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

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