Facing TV Problems? Ask a TV Technician.
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- Can you please get me the model number written on back of TV?- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thanks.
Thanks for the info, does TV menu screen come up in normal color?
ah OK, how old is the TV and how long it have had the problem?
Yes, I'm here. Did you get my previous reply?
how old is the TV and how long it have had the problem?
Thanks for the info. This is common issue with this type of Sony LCD rear projection TV where optical-block (light engine) that generates image/ picture and projects it on TV front screen, goes bad, optical block replacement is only option to resolve the problem but it would cost good money like $600 to $800 which isn't economical. Sony had lots of complain for this problem and had recall several years back, please click on following link for more details..
I wish I had better news about this TV problem and you would be better off with a new TV instead of spending money and time on this old TV. I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. Regards,Shahid.