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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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VIZO E420V0 Has no picture. Hs a 2 Inch stripe tht contains

Customer Question

VIZO E420V0 Has no picture. Hs a 2 Inch stripe tht contains picture ns good sound. Help
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

Expert:  Shahid replied 1 year ago.

- Does menu screen come up normally when press menu button on TV remote?

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

Customer: replied 1 year ago.
The screen remains blank no menu screen appears. Input is from a spectrum dvr cable box. I went through their troubleshooting tech. She said that the problem was in the TV?
Expert:  Shahid replied 1 year ago.

OK - Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result?

Customer: replied 1 year ago.
I have tried that with no success
Expert:  Shahid replied 1 year ago.

This is odd, can you provide me picture of TV screen so I can view the issue which will help a lot to diagnose the problem?