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Category: TV
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Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Vizio TV sound is gone but the picture is fine

Customer Question

My Vizio TV sound is gone but the picture is fine
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Does this happen with all inputs/sources?
Can you see the vizio menu?
If you hold a flashlight to the screen at about a 45 degree angle, in a dim/dark room, can you make out any part of the picture that way?