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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a 3yr old 42", do you have any suggestions as to why

Customer Question

I have a 3yr old 42", do you have any suggestions as to why the closed captioning would quit working?
Submitted: 1 year ago.
Category: TV
Expert:  Louie replied 1 year ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back if the TV is directly connected to an antenna or cable feed. Or is there a cable box or satellite receiver used? If the latter, please describe how the cable box is connected to the TV using what kind of cable(s).

Customer: replied 1 year ago.
it is connected to satellite box. From the box to tv by co-axial cable.
Expert:  Louie replied 1 year ago.

The model number of the satellite box please?

And confirm that the TV has to be set to Ch 3? ...or 4?