How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Name is ***** *****. I have a Samsung model HLS5687WX/XAA

Customer Question

Customer: Name is ***** *****. I have a Samsung model HLS5687WX/XAA that starts with a black screen, then as it warms up the image has lines and is mixed up. After a time the image stablizes and is normal. What can I do to fix this? Is there a card that I should look at to replace or replace components on?
JA: Thanks. Can you give me any more details about your issue?
Customer: That is it for now. The image used to be quick to warm up and stabilize, now it takes longer. I'm not having problems with it shutting off, just image lines and the image is scrambled within the lines, then slowly stabilizes.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to TV Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: How does this work? I don't think this will be resolved tonight and may take a few days to troubleshoot thoroughly.
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

During the time the set is bad if you press the menu button of the sets own remote control does the menu come up normal?or is that scrambled too?

Let me know please

Anthony

Customer: replied 1 year ago.
It is scrambled too.
Expert:  Anthony_Infotech replied 1 year ago.

OK and you have not had any problems with the set shutting down to all 3 lights blinking in the front of the set?

You haven't heard any unusual humming or screeching noises coming from the set?

Anthony

Customer: replied 1 year ago.
No lights blinking and no noises. I will look to send a picture or video of how it looks. Just have to wait it to cool down to act up.
Expert:  Anthony_Infotech replied 1 year ago.

OK