TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

Directv says my LG tv is bad. Picture will not load from

Customer Question
Directv says my LG tv...
Directv says my LG tv is bad. Picture will not load from Directv box. Works fine in other room. In this case will briefly show AV1 in upper right corner and then returns to all black screen. No sound also. Have rebooted cable box four times and unplugged tv twice and let rest. No help either way.
Submitted: 1 year ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
12/15/2015
TV Technician: Jack, Technician replied 1 year ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 9,921
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello , my name is Jack
Perhaps I can help you with this problem but first i would have a few questions so could you please send me a reply when you see this ?

Ask Your Own TV Question
Customer reply replied 1 year ago
What do you need to know?
TV Technician: Jack, Technician replied 1 year ago

Plenty

Ask Your Own TV Question
Customer reply replied 1 year ago
Jack,Tell me what you need to know. I'll tell you all I can. I've talked to two different people at Directv and they both think I need a new TV. I hope they are wrong and that is why I am at your site.Joe
TV Technician: Jack, Technician replied 1 year ago

Can you see the TV's own menu ?

What do you mean by " Works fine in other room " , is that the tv or the direct tv box ?

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

Do you get the OSD (on screen display) volume bar for example when you use the volume button ?

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

Something you said here as well may make the difference ;

You said " will briefly show AV1 in upper right corner " and that AV1 is an analog composite input , usually what you will use in the last resort like when you have to connect an old vcr .

Is your direct tv box connected into AV1 at the back of the tv ??

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

Can you reply to me here , the phone offer did not go through anyway

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

What type of cables /connection do you have between the cable box and tv ?
Is it HDMI or color coded component cables ?

Ask Your Own TV Question
Customer reply replied 1 year ago
Have to cancel now because of a time issue. I will try to get back to you tomorrow. Please don't charge me any more than the original five dollars. Thank you.
TV Technician: Jack, Technician replied 1 year ago

No problem , we can resume this anytime you want .

By the way , I have no idea what you are being charge or any of the money matters here , just the tv guy not even an employee

Ask Your Own TV Question
Customer reply replied 1 year ago
Hello Jack,I'm Back. Joe here. Can we try the phone call again? (###) ###-#### I should be home for the next hour or so. 12:35 pm now.
TV Technician: Jack, Technician replied 1 year ago

I could call you but i will have to go through the website phone request system .

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

What type of cables /connection do you have between the cable box and tv ?
Is it HDMI or color coded component cables ?

Ask Your Own TV Question
Customer reply replied 1 year ago
Looks like all colored cables. There is an HDM1 cable but I think it is from the sound bar.
TV Technician: Jack, Technician replied 1 year ago

What i need to know is where are the cables connected into he tv , I`m talking about the direct tv box to the tv , not the sound bar .

Click the link below , that's your tv , give me a number where the direct tv box is connected exactly please ;

https://www.dropbox.com/s/kk5p6x7wkex1do1/2015-12-15_1643.png?dl=0

By the way , if that link opens a login window popup then just close it with the upper corner X or the "no thanks . continue to view"
The picture is behind that .

Ask Your Own TV Question
Customer reply replied 1 year ago
Connected at #9
TV Technician: Jack, Technician replied 1 year ago

WOW , the worse possible connection

Does that direct tv box happen to have a HDMI port at the back ?

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

If your cable box has a HDMI port then grab a hdmi cable like the one going to the sound bar and connect that box into HDMI 1 , 2 or 3 on the tv then select that input with the INPUT button on the remote and you are in business.

Right now I won`t even bother to ask you where those AV1 cables are on the direct tv box although that could be the problem .

This type of connection was used in the 80`s to connect your old vcr , you have a HD tv and if your direct tv box is also HD as I suspect then give yourself a Christmas gift and get a hdmi cable for a 300% picture improvement not mentioning the fact that this will fix your problem

Ask Your Own TV Question
Customer reply replied 1 year ago
Tried the HDMI--still the same problem.
TV Technician: Jack, Technician replied 1 year ago

O.k then this time please try to stick around until we get to the source of the problem , this is getting too confusing as i I have to go back everytimes to see where we were .

I first asked 2 days ago these 2 questions ;

Can you see the TV's own menu ?

What do you mean by " Works fine in other room " , is that the tv or the direct tv box ?

And you never answered .

These criteria are important to know now

Ask Your Own TV Question
Customer reply replied 1 year ago
No. Cannot see the tv menu. No picture at all on tv.
Works fine in other room refers to the Directv box and the tv connected to it.
TV Technician: Jack, Technician replied 1 year ago

O.k then this changes the whole thing and yes indeed there is a problem with the tv if you cannot even see its own menu .

In that case we could take it from the standpoint of a broken tv .

How do you want to proceed from here ?
Look into this yourself or the repair shop ?

Let me know and i will help you along if you wish to look into repairing this yourself ,otherwise i will give you the details and costs you could expect.

Ask Your Own TV Question
Customer reply replied 1 year ago
Think I'll pass on your offer. I can get a new one comparable to what I have now for over $1000 less than I paid for this one.
Thanks for your help.
TV Technician: Jack, Technician replied 1 year ago

If you don`t have any more questions for now then please do take the time to rate my answer by clicking on the 5-star icon at the top, then click on Submit , this is how I make a living and that rating gets me paid for my time.
Also note that it will not close this post , you can come back here at any time if you have questions.

Ask Your Own TV Question
Ask Jack Your Own Question
Jack
Jack
Jack, Technician
Category: TV
Satisfied Customers: 9,921
9,921 Satisfied Customers
Experience: 40 years experience as audio,video repair and installation tech

Jack is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,906 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Rear HDMI seems to be out. When plugged into a receiver I
rear HDMI seems to be out. When plugged into a receiver I get a 'no signal' message. Can that particular jack be replaced? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
I have a Vizio D50-D1. I unplugged the HDMI and the power to
I have a Vizio D50-D1. I unplugged the HDMI and the power to install a cover plate. I also have Direct TV. Now when I try to watch, there's a message telling me my tv does not support this programs co… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
506 satisfied customers
After attaching the HDMI-1 cable to the TV it ask for
after attaching the HDMI-1 cable to the TV it ask for "English US / English CA" I clicked on US and the OK button and screen froze. How do I unfreeze the screen?… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
My Toshiba tv suddenly stopped recognizing the hdmi input
My Toshiba tv suddenly stopped recognizing the hdmi input signal I was watching this morning no problem, now nothing. … read more
Steven
Steven
Technician
Vocational, Technical or Trade Scho
1,425 satisfied customers
HDMI port doesn't work on my Hitachi 57F59A. That is the
that is the exact model. And it looks like it was manufactured in 2006 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
The TV will not stay connected to the HDMI input. The input
The input is an old TracVision using Direct TV to a cable box. Output is HDMI to the tv Samsung model UN40F6300AFZA … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
I'm trying to figure out how to reset the hdmi ports on a
I'm trying to figure out how to reset the hdmi ports on a jvc tv when I don't have the original remote anymore. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
The Sony HDMI inputs are not working. Sony KDL-46EX500. The
The cable input works fine. It will not recognize either HDMI #1 or #2 … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
Getting message INPUT SOURCE HDMI! HDMI 2 and. MSG shows up
Getting message INPUT SOURCE HDMI ! HDMI 2 and JA: What's the exact make and model of your television? And have you done any troubleshooting yourself? Customer: MSG shows up on screen INPUT SOURCE HDM… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
Can I remove the back of the TV to repair the HDMI
Can I remove the back of the TV to repair the HDMI connector … read more
Jack
Jack
Technician
9,921 satisfied customers
I can not get tv back on hdmi 1 it only goes from hdmi 4 to
I can not get tv back on hdmi 1 it only goes from hdmi 4 to hdmi 8 how do I get it back on 1 … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
My tv recognizes an HDMI is plugged in but displays the
My tv recognizes an HDMI is plugged in but displays the "searching for signal" message … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
The hdmi goes in and out, sometimes picture and sound, most
The hdmi goes in and out, sometimes picture and sound, most the time nothing. Old Samsung Plasma … read more
Jack
Jack
Technician
9,921 satisfied customers
On a Panasonic TCP65VT30 TV, can the HDMI input board be
On a Panasonic TCP65VT30 TV, can the HDMI input board be repaired or replaced. I have 2 ports that appear to have broken contacts and the TV will not receive a HDMI signal from a device, i.e. cable bo… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
My hdmi ports on toshiba regza are not working properly
my hdmi ports on toshiba regza are not working properly blacking out picture … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
I cannot change from HDMI one or HDMI two with the TV
I cannot change from HDMI one or HDMI two with the TV button … read more
Louie
Louie
Technician
Associate Degree
2,906 satisfied customers
Only HDMI shows up on screen, Only HDMI shows up on screen,
Unplugged the cord into power outlet, turned off the tv with the on/off button on set, and pullet out the HDMI connector cable briefly before plugging it back in. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
Model E422VA. No sound. Hdmi. HDMI cable does not work, no
HDMI cable does not work, no service/stations on the tv. cables from the dvd player work but no sound… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x