How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a 48" vizio lcd TV. I have tried 3 different remotes

Customer Question

I have a 48" vizio lcd TV. I have tried 3 different remotes and and the only thing I can do change the volume. I can bring up the menu but I cannot access any of the choices; picture , sound, input, date, time... Is there something wrong with my TV?
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- Can you please get me the model number written on back of TV?

- Did you try Vizio remotes on TV?

Thanks.