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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My tv is brand new (smart) I am trying to install my modem

Customer Question

my tv is brand new (smart) I am trying to install my modem and there is a space line showing that I am unable to erase can you help? I am Shirley dean in Wichita ks
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Shirley.

You should see an indicator on the on screen keyboard that looks like a left facing arrow (backspace),

if that doesn't work just power off the tv (or unplug power) for a moment and start the process over.