Facing TV Problems? Ask a TV Technician.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Shirley.
You should see an indicator on the on screen keyboard that looks like a left facing arrow (backspace),
if that doesn't work just power off the tv (or unplug power) for a moment and start the process over.