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Have tv mobel#NS-43D420NA16 Rev TV go,s black, only have

Customer Question
have tv mobel#NS-43D420NA16 Rev B...
have tv mobel#NS-43D420NA16 Rev B TV go,s black, only have sound, turn off, turn on picure comes back, go,s black again for a while, then sound only again "why"?
Submitted: 1 year ago.Category: TV
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Answered in 1 minute by:
12/7/2015
TV Technician: Jack, Technician replied 1 year ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 9,921
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hi , I`m Jack
Perhaps I can help you with this problem but first could you please send me a reply when you see this ?

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Customer reply replied 1 year ago
i ,m here now
TV Technician: Jack, Technician replied 1 year ago

Thanks , a few questions coming up ;

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TV Technician: Jack, Technician replied 1 year ago

Is the screen just blank with some background light or completely dark like when the tv is off ?
If you are not sure then darken the room and turn the tv off and on again while you observe the screen .

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Customer reply replied 1 year ago
i requested a phone call
Customer reply replied 1 year ago
completely dark
TV Technician: Jack, Technician replied 1 year ago

Give me a minute here , if you want a phone call then i will have to switch PC and note that the website ( not me ) charges extra for that call

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Customer reply replied 1 year ago
you are doing good sofar
Customer reply replied 1 year ago
no phone call
TV Technician: Jack, Technician replied 1 year ago

O.k then , in any case right now i may have to give you links and part numbers etc.

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Customer reply replied 1 year ago
waiting
TV Technician: Jack, Technician replied 1 year ago

Do you happen to have a flashlight handy ?

I would have a test for you.

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TV Technician: Jack, Technician replied 1 year ago

Is the tv acting up right now ?

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TV Technician: Jack, Technician replied 1 year ago

O.k then with the tv on (sound and all) turn on the flashlight and press it against the screen then while moving it around , look around the edges of the flashlight and into the screen to see if there is some picture in there ?
Note that it may be difficult to see and a dark room may make it easier .
Let me know what you see.

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Customer reply replied 1 year ago
no tv off, in another part of the house
TV Technician: Jack, Technician replied 1 year ago

Tv off in another part of the house ??

Lets try this again ;

1 . Do you have a flashlight ?

2. is the tv acting up right now ?

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TV Technician: Jack, Technician replied 1 year ago

If the tv is not acting up since it is off then when it does and if you do have a flashlight , try the test i described above

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TV Technician: Jack, Technician replied 1 year ago

Right now it looks like your tv`s backlighting is acting up if you lose only the picture and still have the sound and also is completely dark " no background light " at all

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Customer reply replied 1 year ago
ok i see a picture when it is black
TV Technician: Jack, Technician replied 1 year ago

O.k then that confirms it .

Now about your model number , could you look it up again please ?

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TV Technician: Jack, Technician replied 1 year ago

Could it be NS-42 .........

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Customer reply replied 1 year ago
NS-43D420NA16 REV B
TV Technician: Jack, Technician replied 1 year ago

Or perhaps NS-48D420NA16 REV B

NS-43 does not exist so it will be 48

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Customer reply replied 1 year ago
looking again
TV Technician: Jack, Technician replied 1 year ago

This tv was made last year !

How long since you bought it ??

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TV Technician: Jack, Technician replied 1 year ago

I know you bought it at bestbuy because they are made for them but how long have you had it now ?

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Customer reply replied 1 year ago
its a NA 43 i buy sat
Customer reply replied 1 year ago
dish hook it up yesterday
TV Technician: Jack, Technician replied 1 year ago

You bought it Saturday ?

From best buy ?

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TV Technician: Jack, Technician replied 1 year ago

O.k then this tv is defective , this has nothing to do with programming or connections if the screen goes off while ther is still picture in the background

Have them replace or refund this tv , you do not want the geek squad attempting repair on it .

In any case they probably will want to verify for themselves so even if you have to take it back yourself , ask for the exchange or refund that you are entitled to , not a repair .

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Customer reply replied 1 year ago
thanks
TV Technician: Jack, Technician replied 1 year ago

If that answers your question please do not forget to rate by clicking on the 5-star icon at the top, then click on Submit so i get paid for my time helping you .
Also note that it will not close this post , you can come back here at any time if you have questions.
Thank you

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TV Technician: Jack, Technician replied 1 year ago

Still have questions on this ?

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TV Technician: Jack, Technician replied 1 year ago

If you don`t have any more questions for now then please do take the time to rate my answer by clicking on the 5-star icon at the top, then click on Submit , this is how I make a living and that rating gets me paid for my time.
Also note that it will not close this post , you can come back here at any time if you have questions.
Thanks for understanding .

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TV Technician: Jack, Technician replied 1 year ago

By the way it shows on my side every times you look at my replies , like now so I know you saw what I sent last .

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TV Technician: Jack, Technician replied 1 year ago

Just to follow up ;

Got your tv replaced or repaired now ?

Any more questions on this ?

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Jack
Jack
Jack, Technician
Category: TV
Satisfied Customers: 9,921
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Experience: 40 years experience as audio,video repair and installation tech

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