Facing TV Problems? Ask a TV Technician.
Hi , I`m Jack Perhaps I can help you with this problem but first could you please send me a reply when you see this ?
Thanks , a few questions coming up ;
Is the screen just blank with some background light or completely dark like when the tv is off ?If you are not sure then darken the room and turn the tv off and on again while you observe the screen .
Give me a minute here , if you want a phone call then i will have to switch PC and note that the website ( not me ) charges extra for that call
O.k then , in any case right now i may have to give you links and part numbers etc.
Do you happen to have a flashlight handy ?
I would have a test for you.
Is the tv acting up right now ?
O.k then with the tv on (sound and all) turn on the flashlight and press it against the screen then while moving it around , look around the edges of the flashlight and into the screen to see if there is some picture in there ?Note that it may be difficult to see and a dark room may make it easier .Let me know what you see.
Tv off in another part of the house ??
Lets try this again ;
1 . Do you have a flashlight ?
2. is the tv acting up right now ?
If the tv is not acting up since it is off then when it does and if you do have a flashlight , try the test i described above
Right now it looks like your tv`s backlighting is acting up if you lose only the picture and still have the sound and also is completely dark " no background light " at all
O.k then that confirms it .
Now about your model number , could you look it up again please ?
Could it be NS-42 .........
Or perhaps NS-48D420NA16 REV B
NS-43 does not exist so it will be 48
This tv was made last year !
How long since you bought it ??
I know you bought it at bestbuy because they are made for them but how long have you had it now ?
You bought it Saturday ?
From best buy ?
O.k then this tv is defective , this has nothing to do with programming or connections if the screen goes off while ther is still picture in the background
Have them replace or refund this tv , you do not want the geek squad attempting repair on it .
In any case they probably will want to verify for themselves so even if you have to take it back yourself , ask for the exchange or refund that you are entitled to , not a repair .
If that answers your question please do not forget to rate by clicking on the 5-star icon at the top, then click on Submit so i get paid for my time helping you .Also note that it will not close this post , you can come back here at any time if you have questions. Thank you
Still have questions on this ?
If you don`t have any more questions for now then please do take the time to rate my answer by clicking on the 5-star icon at the top, then click on Submit , this is how I make a living and that rating gets me paid for my time.Also note that it will not close this post , you can come back here at any time if you have questions.Thanks for understanding .
By the way it shows on my side every times you look at my replies , like now so I know you saw what I sent last .
Just to follow up ;
Got your tv replaced or repaired now ?
Any more questions on this ?