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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Can not get color on TV set

Customer Question

can not get color on TV set
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the brand and model number of the tv?
What specific connections (cords/ports) are used from the dtv box to the tv?

Customer: replied 1 year ago.
hitachi le49a509
Direct TV satilite service
Customer: replied 1 year ago.
after losing picture I have spent 45 minutes with Direct TV checking cables, systems, can now get picture but only in B&W. Direct Tv advises that the problem is in the TV set
Expert:  Nathan replied 1 year ago.

Thank you for the information, but I need to know

What specific connections (cords/ports) are used from the dtv box to the tv?

Look at the back of the tv, and tell me exactly where the cords from the box are plugged - it should be labeled (component1, hdmi1, etc)