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Sharp Liquid Crystal Television/Flat Screen bought in 2008.

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LC 52SB55U. Never had a problem...
Sharp Liquid Crystal Television/Flat Screen bought in 2008. LC 52SB55U.
Never had a problem. We moved it two days ago across the floor to other side of room to make room for larger screen. All of a sudden - NO SOUND! Beautiful picture, everything else the same. Do you know what this is?
Submitted: 1 year ago.Category: TV
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Answered in 1 minute by:
12/5/2015
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 1 year ago
Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7,203
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
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Welcome to the site! I'm Dan. Please reply back so I know you're here. Also, are you with the unit now?

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Customer reply replied 1 year ago
Sir I am.
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 1 year ago

What types of audio/video devices are connected to the TV? Cable box, DVD player, game console, etc.? Whatever is connected, can you check each of those inputs to see if you get sound with any of them?

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Customer reply replied 1 year ago
Cable box - Verizon FIOS. Checking as you suggested. Give me a moment.
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 1 year ago

No rush, I'll be around.

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Customer reply replied 1 year ago
Ok, The Fios Cable Box is attached. Technician came yesterday to connect it up as before. But no sound on the TV even though it shows the yellow strip moving at the bottom when you push the sound button showing it is registering, but no sound.
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 1 year ago

Was there sound before he left? What else is connected to the TV?

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Customer reply replied 1 year ago
Dan are you still there
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 1 year ago

Yes. Was there sound before he left? What else is connected to the TV?

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Customer reply replied 1 year ago
No sound when he left and he could not figure it out. So I called Verizon back and they tried to figure it also. They left us with the idea that there must be a defect in the TV itself. I have a second Sharp in the living room and it is fine. Verizon even had my son to switch the cable boxes to see if that worked - Nada!
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 1 year ago

OK, the only way to see if it's the TV or something else is to connect a different device to the TV..... something like a DVD player, game console, etc. to see if you get sound from that device.

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Customer reply replied 1 year ago
One moment please, my son is hooking up his Play Station.....
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 1 year ago

OK great.

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Customer reply replied 1 year ago
He is hooking up now. If this does not work does your company have technicians to come out?
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 1 year ago

No, we are question/answer only.... we don't do site visits.

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TV Technician: Dan, Master Tech and Repair Facility Trainer replied 1 year ago

But I can definitely help you figure out what the problem is.... and I'll know who to call to get it fixed, if I can't walk you through fixing it yourself.

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Customer reply replied 1 year ago
Ok, this is what I thought. It must be something we are not doing, because it worked beautifully before. So lets hope for the best.
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 1 year ago

OK let me know what your son says about the Playstation.

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Customer reply replied 1 year ago
Still no sound.
Customer reply replied 1 year ago
Dan, still not sound.
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 1 year ago

OK give me a minute so I can look up the service data.

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Customer reply replied 1 year ago
Thank you.
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 1 year ago

OK do you have the original remote?

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Customer reply replied 1 year ago
we do.
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 1 year ago

OK press MENU... then go to the SETUP menu... then select RESET. Enter your PIN, if you have one.... then select YES, then YES again.

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TV Technician: Dan, Master Tech and Repair Facility Trainer replied 1 year ago

That will return the TV to its original factory condition.

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TV Technician: Dan, Master Tech and Repair Facility Trainer replied 1 year ago

Let me know if that works.

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Customer reply replied 1 year ago
son said he tried that yesterday. Just tried it again and still no sound.
Thank you for your assistance. I made an appointment with a company to come out and look at it.Again thanks.
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 1 year ago

No problem. There are good and bad choices when it comes to having someone come out.... would you like me to see if there's a certified repairer in your area?

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Dan
Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7,203
7,203 Satisfied Customers
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.

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