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My Vizio AV port has a very bad color. That TV port is fine

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My Vizio AV port has a very bad color. That TV port is fine
Submitted: 2 years ago.Category: TV
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Answered in 1 minute by:
12/5/2015
TV Technician: Aric, Technician replied 2 years ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,851
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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Hi, What's the model number off the back of the TV?

Which AV port are you using- Component (5 colored RCA cables), or "Composite (3 colored RCA cables)?

Also, please briefly describe the color problem (lack of Red, etc.)?

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TV Technician: Aric, Technician replied 2 years ago

Do you need assistance with this?

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Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
TV Technician: Aric, Technician replied 2 years ago

I don't use the phone call option. Please reply back here.

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Customer reply replied 2 years ago
I can't see the model numbers since it is wall mounted. I'm getting the manual and will answer soon
TV Technician: Aric, Technician replied 2 years ago

Okay. More importantly would be what specific cables are being used, and what the color problem is that you're having.

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Customer reply replied 2 years ago
E550VA
TV Technician: Aric, Technician replied 2 years ago

Thank you.

Which AV port are you using- Component (5 colored RCA cables), or "Composite (3 colored RCA cables)?
Also, please briefly describe the color problem (lack of Red, etc.)?

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Customer reply replied 2 years ago
Color problem is no color almost all black and white
TV Technician: Aric, Technician replied 2 years ago

Okay, Again I need to know- Which AV port are you using- Component (5 colored RCA cables), or "Composite (3 colored RCA cables)?

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Customer reply replied 2 years ago
Looking up the cable now
Customer reply replied 2 years ago
Can I see cable settings on the menu button
TV Technician: Aric, Technician replied 2 years ago

Okay, it will either be "Red,Blue,Green, Red and White" cables.

Or "Red,White and Yellow" cables.

Or a single HDMI cable.

Look at the back of the TV- not in the MENU.

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TV Technician: Aric, Technician replied 2 years ago

I simply need you to describe what cables are connecting the TV to your source (cable box, etc.).

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Customer reply replied 2 years ago
Pretty sure it's a red white and yellow cables
TV Technician: Aric, Technician replied 2 years ago

It's important to know for sure- I don't want to guess at a solution. Anyway you can check?

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Customer reply replied 2 years ago
All the cables into my cable box and TiVo are red white and yellow
TV Technician: Aric, Technician replied 2 years ago

Okay gotcha. Please grab the original Vizio remote and find the Input button. Press it and select "AV"- NOT "Component" and let me know what happens.

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Customer reply replied 2 years ago
Next time I will definitely have the TV on the base instead of Monkton against the wall
TV Technician: Aric, Technician replied 2 years ago

Please grab the original Vizio remote and find the Input button. Press it and select "AV"- NOT "Component" and let me know what happens.

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Customer reply replied 2 years ago
The picture turn black and white. It used to be a full-color. Now I use the DTV
Customer reply replied 2 years ago
The TV button is full color
TV Technician: Aric, Technician replied 2 years ago

You lost me. The TV "button"?

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Customer reply replied 2 years ago
On the remote there is a button for TV
TV Technician: Aric, Technician replied 2 years ago

Are you talking about the Tivo remote? Also what exactly are you saying- the color is back now?

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Customer reply replied 2 years ago
No I am using the Visio remote. When I press the usual AV but then the picture turns to black and white. When I press the TV button it's full-color. I hope this helps
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Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,851
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Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

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