Facing TV Problems? Ask a TV Technician.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you please provide the complete model number of the tv, as well as the sources/inputs used with it (cable/satellite box, antenna, dvd, etc)?
Thanks, ***** ***** you have any trouble with getting audio through the tv speakers?
What is the model of the headphones?
Are you seeing a light on the sony transmitter/base, or on the headphones themselves?When you plugged into the headphone socket on the tv, did the vizio speakers turn off?
Do you have anything else there, like a dvd player or game system? Or even a smartphone/tablet?
If so, can you please try to test the headphones on another device, either via headphone jack or red/white jacks.
THat will help us make sure the headphones are actually working (need batteries in properly, charged, set to the proper channel, etc).
Can you plug them to the computer you're working on?
This is most likely a vizio issue, it should be able to output from the headphone jack, the 3.5mm minijack connection (not the red/white, those will not work on this tv).
My concern is that the tv speakers aren't going out, which should happen when you plug those in.
Well there are a few more things we can try here,
but the tv volume should be dropping when headphone jack is plugged in, that gives you volume control from vizio remote over headphone levels. Try turning it up, and inserting the headphone jack (the silver plug, not red/white) to back of tv a few times in and out to trigger it.
If that still won't work, or if you want to have headphones and speakers both working together, we can use the digital jack, but need to add a little adapter for it. I can explain more about that if you'd like.
Yes you may have been on the pc audio input connection instead of headphone.
Glad it's working for you.
If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh
Thank you, ***** ***** a good day,
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