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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7239
Experience:  10 Years Audio Video Repair & Setup
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Recently got an update to my Sony tv, now I have CC on tthe

Customer Question

Recently got an update to my Sony tv, now I have CC on tthe screen. I have tried every method I know of to turn it off and cannot do so. I have used settings; preferences,, CC, on/off. It is in the Off position each time, but does not remove from screen
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.

Welcome! We are now connected together on this convenient website. I am an experienced electronics field technician and your satisfaction is my top priority.

If you change channels with a cable or satellite remote and the cable/sat box is connected with HDMI, then the captions option is not turned on/off using the Sony tv remote. You have to use the cable/sat box remote. Look for a CC button on the cable/sat remote or go into the settings menu for the box and look for audio settings or captions.

Expert:  Mike G. replied 1 year ago.

If your setup differently or need more help remember that I am here to help you. Use the REPLY option if you need clarification on any of the above, or even if you just want to say "thank you" :-)

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Thank you,