Facing TV Problems? Ask a TV Technician.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Are you sure you are connecting the hdmi OUT port on the soundbar to the HDMI ARC (usually hdmi2) port on the tv?
You then have to go into the audio/anynet menu on the tv and set the output to theater/soundbar.