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Nathan, Installer
Category: TV
Satisfied Customers: 24899
Experience:  Custom home theater installer, authorized dealer top brands.
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I have a Visio model e470va that lost it's picture and

Customer Question

I have a Visio model e470va that lost it's picture and sound. My local technician said I need a Tcon (part no.CBPFTQAPT5K00901) and they can't find this part. I would appreciate any assistance you could offer.
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

I would disagree with that assessment - if you are still getting sound, the tcon would not be a likely cause of that.

Is the screen still lit/glowing?

Customer: replied 1 year ago.
I am not getting sound or picture. Can you tell me what amount has been charged for this advise?
Expert:  Nathan replied 1 year ago.

Well we aren't done yet, I was just beginning the conversation and the dialogue is open still.

Would you like the main board part number? That is what I'd replace.

I'm not on site though, if he actually did diagnostics with a meter and found a short in the tcon causing shutdown, that could (rarely) result in no pic/sound.

Let me know which you'd like.

I can't see billing info, but it looks like you agreed to $38 paid to the site.

Customer: replied 1 year ago.
Did we sign up for membership in this, thus monthly payments? How do we cancel our subscription if we did subscribe?
Expert:  Nathan replied 1 year ago.

I can't see anything pertaining to billing, we're all independent techs here. You can go to the Account link at the top of the page, then to membership to check/change any monthly plan you may be on.


Main (repair kit, board no longer available):

Expert:  Nathan replied 1 year ago.

If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at

Thank you, ***** ***** a good day,