How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike G. Your Own Question
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7093
Experience:  10 Years Audio Video Repair & Setup
Type Your TV Question Here...
Mike G. is online now
A new question is answered every 9 seconds

I Java a Mitsubishi HD tv that's only 4 years old and I

Customer Question

I Java a Mitsubishi HD tv that's only 4 years old and I think the picture is gone because I heard a pop when it was turned on,first the green light was breaking now it's red and nothing, do we need another tv or another picture tube!! Help!! The picture is by DLP Texas Instruments
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.

Welcome! We are now connected together on this convenient website. I am an experienced electronics field technician and your satisfaction is my top priority.

You tv uses a replaceable lamp that needs to be changed every few years. The pop you heard was in fact the lamp popping. All you need to do is get a new lamp and install it. Just be sure you do NOT get a cheap lamp from Amazon or eBay. Only directly from Mitsubishi:



I am here to help you. Please reply back if you need clarification on any of the above, or even if you just want to say "thank you" :-)

Expert:  Mike G. replied 1 year ago.

I have donated my invaluable time helping you rather than other customers. In keeping with the design of this website, please be sure to click the 5 STARS or SMILEYS rating now. Doing so does NOT close the question or prevent us from continuing our conversation here. My livelihood truly does depend on your positive rating. Clicking the "bad/poor" rating does NOT do anything to fix your issue, nor does it issue you a refund.

Thank you,