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What would make the sound increase and decrease on it's own?

Customer Question
What would make the sound increase and decrease on it's own?
Submitted: 1 year ago.Category: TV
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Answered in 3 minutes by:
11/29/2015
TV Technician: Steve G., Technician replied 1 year ago
Steve G.
Steve G., Technician
Category: TV
Satisfied Customers: 17,987
Experience: VP of electronic repair company. Audio nut.
Verified

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

I need to gather some more information from you in order to help.

Does your sound come from the TV's speakers or an external sound system?

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Customer reply replied 1 year ago
TV's Speakers
TV Technician: Steve G., Technician replied 1 year ago

Ok, and what is plugged into the TV? A cable box maybe? Anything else?

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Customer reply replied 1 year ago
At&t wireless connection.
TV Technician: Steve G., Technician replied 1 year ago

So that is a cable box?

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Customer reply replied 1 year ago
It may be. We just had the TV connected via Modem two weeks ago. The sound comes and goes up and down on it's own.
TV Technician: Steve G., Technician replied 1 year ago

Ok, do you have cable TV? If you do, you would have a cable box that you point the remote at.

Is that the case?

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Customer reply replied 1 year ago
no, we are connected via internet using a modem. I have three tv's and they all have volume control problems.
TV Technician: Steve G., Technician replied 1 year ago

So you don't have cable, you just have Netflix, Amazon, Hulu etc.?

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Customer reply replied 1 year ago
the regular programs.
TV Technician: Steve G., Technician replied 1 year ago

So when you are watching Netflix, the sound goes up and down on it's own?

Does it do this on all streaming services?

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Customer reply replied 1 year ago
It does it on everything. All programs. The TVs are only about a year old. They have been fine until we moved to another house. Now the sound goes up and down and we have to try to keep up with it with the remotes.
TV Technician: Steve G., Technician replied 1 year ago

Grab the Vizio remote and press Menu.

Select Audio

Turn Surround Sound OFF

Turn Volume Levelling ON.

Any change?

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Customer reply replied 1 year ago
The Leveling was on. I turned it off and then turned it on again.
TV Technician: Steve G., Technician replied 1 year ago

Ok, maybe we should try it with Levelling OFF.

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Customer reply replied 1 year ago
The sound is not stable.
TV Technician: Steve G., Technician replied 1 year ago

Ok. I am going to opt out of this question which will allow other experts to chime in. I am out of ideas I am sorry. I won this TV and do not have this issue.

Hold on.

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Customer reply replied 1 year ago
It seems to have leveled out. I will continue to monitor. Thank you.
TV Technician: Shahid, Technician replied 1 year ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11,586
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, my name is ***** ***** I'll assist you. I need additional info to troubleshoot the issue.

- Do you get volume display on screen while sound level goes high/ low on its own?

- Can you please try another video device such as DVD/bluray player to this TV as sound test?

Thanks.

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Ask Shahid Your Own Question
Shahid
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11,586
11,586 Satisfied Customers
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

Shahid is online now

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