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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a new 60 in toshiba thin screen 1 yr old and it just

Customer Question

I have a new 60 in toshiba thin screen 1 yr old and it just went black can it be fixed
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hello , my name is Jack
Perhaps I can help you with this problem but first i would have a few questions so could you please send me a reply when you see this ?

Customer: replied 1 year ago.
ok i see the reply
Customer: replied 1 year ago.
I can change channels and hear the volumne there is no picture
Expert:  Jack replied 1 year ago.

s the screen just blank with some background light or completely dark like when the tv is off ?
If you are not sure then darken the room and turn the tv off and on again while you observe the screen .

Expert:  Jack replied 1 year ago.

Can you see the tv`s own menu for example ?

Customer: replied 1 year ago.
no thats fine
Expert:  Jack replied 1 year ago.

That's fine ??

Are you talking about a phone offer ?

Customer: replied 1 year ago.
would it be expensive to fix
Expert:  Jack replied 1 year ago.

Never mind the phone offer , that's automated by the website , not from me .

You did not tell me if you could see the TV's own menu yet ??

Expert:  Jack replied 1 year ago.

What did you mean by "that`s fine" , was it the menu ?

Expert:  Jack replied 1 year ago.

Could you please lookup your tv`s model number located on the back cover ?

Expert:  Jack replied 1 year ago.

And also about that menu , can you see it or not , this is a very important test here , it can make all the difference