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Hello , my name is ***** ***** i`m going to see if i can help you sort this out first .
Right now your original post is nowhere to be found , at least not by us tech. we are not employees here but independant tech.s so have limited access to the site as well
Was reading what you said and i can tell you that it wasn`t a person talking to you when you opened this new post .
You could have said "i like to mow the lawn naked " and it would`ve replied the exact same thing anyway .
Yes this is a new post and you have a different login name so that is why i cannot find the original and that conversation you had above to open this ?
Now can you go back to your first post and copy the address in the address bar and paste it here ?
If you can`t find it then first get it sorted out by using this link or phone number ;