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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7115
Experience:  10 Years Audio Video Repair & Setup
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My Samsung model UN40EH5300FXZA, version no. TH01, S/n

Customer Question

My Samsung model UN40EH5300FXZA, version no. TH01, S/n Z4TV3CVC300063A tv starts fine, runs about 2 minutes then goes to a near black screen for few seconds, comes back to life for seconds and finally goes to near black screen again. Both audio and picture go out. Any suggestions of what to do?
Ron Widmyer
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.

Welcome! We are now connected together on this convenient website. I am an experienced electronics field technician and your satisfaction is my top priority.

I've talked to many Samsung tv owners today with this same issue, and all were coming up after a recent software update this morning/last night. All signs at this point would indicate a defective firmware version which got updated automatically since the last time you used the tv. We have made samsung aware of the issue and they are working on a patch for it. Because it is so many people, I would expect this to be an immediate release, meaning within the next few days at most. You can try unplugging the tv for a few minutes then back on to let it auto update, and beyond that you just need to wait a few days for the next update to release or contact Samsung Customer Service to file your own complaint. If you find the problem continues beyond that, meaning it is not software related, then REPLY back so we can discuss other reasons for your issue.

Remember that I am here to help you. Please reply back if you need clarification on any of the above, or even if you just want to say "thank you" :-)

I have donated my invaluable time helping you rather than other customers. In keeping with the design of this website, please be sure to click the 5 STARS or SMILEYS rating now. Doing so does NOT close the question or prevent us from continuing our conversation here. My livelihood truly does depend on your positive rating. Clicking the "bad/poor" rating does NOT do anything to fix your issue, nor does it issue you a refund.

Thank you,

Customer: replied 1 year ago.
disappointing. Now, after your "help" - I got nothing, and you took my money. Declaring victory and not even talking to the customer is not service. You are a thief.Ron Widmyer
Expert:  Mike G. replied 1 year ago.

I took nothing. You paid a $5 deposit to the site of which I have gotten nothing for my time.

Most people are relieved and thankful for the information.

Expert:  Mike G. replied 1 year ago.

Most people are glad it isn't hardware failure that requires parts and service!