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Nathan, Installer
Category: TV
Satisfied Customers: 25819
Experience:  Custom home theater installer, authorized dealer top brands.
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My samsung Smart Tv 65 inch led UN65ES800f Just started

Customer Question

my samsung Smart Tv 65 inch led UN65ES800f
Just started turning off every 5 minutes and then we have to restart.
What do we do we bought at Best Buy 12/27/2012 it cost a lot of money..
We only use the TV over a period of maybe 3 months a year
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 1 year ago.

These units auto update.

There is a possible underlying hardware problem,

but I've talked to dozens of people today with this same samsung series that is having the same issue, and all were coming up after a recent software update this morning/last night. All signs at this point would indicate a defective firmware version.

Myself and several other techs have made samsung aware of the issue and they are working on a patch for it.

Because it is a significant issue and affecting so many, I would expect this to be an immediate release, meaning within the next few days at most.

You can try unplugging the tv for a few minutes then back on to let it auto update,

and beyond that we just need to wait a few days for the next update to release.

If you find the problem continues beyond that, meaning it is not software related, then I can review some other hardware options with you.