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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I got a Samsung 6580 series led tv my problem is the tv

Customer Question

I got a Samsung 6580 series led tv
my problem is the tv automatically turn off
after a couple of minutes in use
what can I do to solve it
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

When you turn the tv on, how long will it stay on?
Do you have difficulty turning it back on (have to press power several times) after it goes off by itself?

What is the complete model number?

Customer: replied 1 year ago.
nope easy to open back
mdl UN40ES6580F
Expert:  Nathan replied 1 year ago.

I don't quite understand your last reply. Can you please answer the first 2 specific questions I asked?

Customer: replied 1 year ago.
don't need it now problem solve thanks
Expert:  Nathan replied 1 year ago.

Thank you for the update. Would you mind sharing what the issue/resolution was?