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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Initially samsung tv works fine then after 5min picture and

Customer Question

Customer: initially samsung tv works fine then after 5min picture and sound goes off for 30 seconds then back on for 5 min then off again and does not come back on until i turn it off completely then turn back on and it continues to go through that same cycle. it is a 55 inch model about 3 yrs old . i dont have the model # ***** available as i am in a different location right now
JA: Thanks. Can you give me any more details about your issue?
Customer: thats about all i have
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to TV Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?
Customer: yes
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Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.



I am sorry I will need the model number to check the data for the set, I will also need to know how you are viewing TV services satellite/cable box/cable straight no box/antenna?

I appreciate you may not be able to get that right now if so please come back here when ready


Customer: replied 1 year ago.
Ok thanks
Expert:  Anthony_Infotech replied 1 year ago.

Just come right back here when you have it thank you

Have a good day