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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My TV refuses to recognize a channel that I added even

Customer Question

My TV refuses to recognize a channel that I added even though it recognized it when scanned and I personally checked that box is checked in add channel. It skips right by it.
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hello , my name is Jack
Perhaps I can help you with this problem but first i would have a few questions so could you please send me a reply when you see this ?

Customer: replied 1 year ago.
Expert:  Jack replied 1 year ago.

Hi , a few questions ;

You said that during the channel scan the tv finds that channel and install it in memory ?

Customer: replied 1 year ago.
Sure does
Customer: replied 1 year ago.
I can't even punch the number in and get it.
Customer: replied 1 year ago.
Maybe it isn't in memory since it skips by it
Expert:  Jack replied 1 year ago.

You just answered my next question

How about the "favorite browser "

Customer: replied 1 year ago.
No browsers
Customer: replied 1 year ago.
Wait, what is a browser?
Customer: replied 1 year ago.
No internet, antenna hookup only
Expert:  Jack replied 1 year ago.

Is there a FAV BROWSER button on the TV's remote ?

Customer: replied 1 year ago.
Looking
Customer: replied 1 year ago.
Expert:  Jack replied 1 year ago.

O.k then the idea here is to add that channel to your favorite list and then use the fab browser to access iit

Expert:  Jack replied 1 year ago.

Press and hold that button 3 secs and see whats in there ?

Customer: replied 1 year ago.
Channel is not there, it has some channels listed and video 1 and HDMI2
Expert:  Jack replied 1 year ago.

First Go in your menu and look for CHANNEL BROWSER SETUP open that and set ANT LIST to on and FAVORITE LIST to on as well

Expert:  Jack replied 1 year ago.

That's in PREFERENCES

Customer: replied 1 year ago.
Here is the deal, moved the TV from main room to bedroom. The old tv gets an analog channel that is hooked to the satellite, this one skips by i
Expert:  Jack replied 1 year ago.

O.k then you mean that you are not connected to an antenna but this would be a second tv on the satellite box ?

Customer: replied 1 year ago.
How can I add it there?
Expert:  Jack replied 1 year ago.

O.k then normally the output of the sat.box for a second tv will be on UHF channel between 60 and 75

When you scanned for channels , did you scan in cable or AIR /ANTENNA mode ?

Customer: replied 1 year ago.
it recognized it. I found browser and ant, it is on
Customer: replied 1 year ago.
Favorite list is on, but how to add?
Expert:  Jack replied 1 year ago.

O.k and you still cannot select it even though it is listed ??

Customer: replied 1 year ago.
It is not listed there
Customer: replied 1 year ago.
Input antenna?
Customer: replied 1 year ago.
There is not room to add
Customer: replied 1 year ago.
Should I clear history?
Expert:  Jack replied 1 year ago.

yes clear that and try to open ant list

Customer: replied 1 year ago.
Should navigation be in browse? It wasnt
Expert:  Jack replied 1 year ago.

yes do that and then the side arrows on the remote should be the channel browser control

Expert:  Jack replied 1 year ago.

You said that it found that channel , can you tell me which channel number that was ?

Customer: replied 1 year ago.
Maybe Ishould pay for a call, snow here and Internet is dish
Customer: replied 1 year ago.
60
Customer: replied 1 year ago.
I went to installation and saw it was added to the channels I get
Customer: replied 1 year ago.
I should start crying soon
Expert:  Jack replied 1 year ago.

Actually the phone won`t help and to tell you frankly looking at your TV's manual I`m just about to give up here .

With the menu closed if you press the side arrows , what does it do now ?

Customer: replied 1 year ago.
Antenna is either on or off, same with favorites
Customer: replied 1 year ago.
It does not show 60
Expert:  Jack replied 1 year ago.

And you cannot simply enter 6 and 0 then press ENTER ??

Expert:  Jack replied 1 year ago.

The mode select buttons at the top , you did press the TV button first ?

Customer: replied 1 year ago.
No, the other tv we took out worked, this doesn't and I had already tried all of that before. I don't know what to say, it is on TV mode.
Customer: replied 1 year ago.
Where can I look for help next? It does not make any sense
Expert:  Jack replied 1 year ago.

Right now I`m gonna ask you to restart that channel program and make sure it is scanning for ANTENNA/AIR mode , not cable mode

Customer: replied 1 year ago.
It is not the connection we retried the old one and that works
Expert:  Jack replied 1 year ago.

With that cable connected and sat. box turned on it should find only that channel and have no choice but go to it when its done

Customer: replied 1 year ago.
It says antenna, but there is a yellow warning light next to it
Customer: replied 1 year ago.
Rescanning now
Expert:  Jack replied 1 year ago.

You got everything connected and turned on yes ?

Customer: replied 1 year ago.
There is also an abort at the bottom of scan
Expert:  Jack replied 1 year ago.

You said that in the INPUT CONFIF there was a yellow warning

Don`t mind the abort

Customer: replied 1 year ago.
Ok done and I went to see if it has a green check next to 60 on add a channel. It is checked.
Expert:  Jack replied 1 year ago.

o.k then close the menu and see if you can get to it with either channel up or down , it should go right to it as it is the only one there

Customer: replied 1 year ago.
No, not on input, that is on antenna
Customer: replied 1 year ago.
Uncheck the other boxes?
Expert:  Jack replied 1 year ago.

What do you mean uncheck the others ???

Did it find something else but that channel ??

Expert:  Jack replied 1 year ago.

That is the sat. box output to the tv , is that correct ?

Do you have an antenna on the roof going through the satellite box as well ?

Customer: replied 1 year ago.
It found the other channels on the antenna too. We do have an antenna too.
Expert:  Jack replied 1 year ago.

Right now your satellite box is relaying those channels to the tv and it should not , it should send only the satellite programming , your setup is not correct here

Customer: replied 1 year ago.
Dish has it set up to be on analog 60. The others are digita
Customer: replied 1 year ago.
the tv we took out before worked fine that way
Expert:  Jack replied 1 year ago.

And you cannot tune to that channel either with the channel up button or directly ??

What happens when you enter the digits 6 and 0 , it doesn`t go there or does not show anything ?

Customer: replied 1 year ago.
we retried it to be sure with the old one, lg tv
Expert:  Jack replied 1 year ago.

What happens when you enter the digits 6 and 0 , it doesn`t go there or does not show anything ?

Customer: replied 1 year ago.
The roof antenna does not go through satellite, separate as far as I know
Expert:  Jack replied 1 year ago.

What happens when you enter the digits 6 and 0 , it doesn`t go there or does not show anything ?

Customer: replied 1 year ago.
Right now the Toshiba recognzes channel 62 analog which is the same broadcast as the main receiver.
Expert:  Jack replied 1 year ago.

What happens when you enter the digits 6 and 0 , it doesn`t go there or does not show anything ?

Customer: replied 1 year ago.
It is a dual receiver that is working fine on the LG on 60 and 62
Expert:  Jack replied 1 year ago.

Is it channel 60 or 62 that you need to tune in ?

Customer: replied 1 year ago.
Does not go there
Customer: replied 1 year ago.
From 39-2 to 62
Customer: replied 1 year ago.
Completely skips 60
Expert:  Jack replied 1 year ago.

You are tuned digital not analog and you are saying the antenna doesn`t go through the satellite box , if that's the case then what have you got connected to the tv so it finds everything else but the satellite box ???

Expert:  Jack replied 1 year ago.

If it finds over the air channels then it is connected to the antenna not the satellite box

Expert:  Jack replied 1 year ago.

I`m sorry but i will have to opt out now.

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.

Just stand by and someone should be with you shortly .
PS. Do not reply to this or it will be sent back to me instead of reposted.