TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

I have a Samsung ua46d6000 and the picture has started

Customer Question
freezing up, but the sound...
I have a Samsung ua46d6000 and the picture has started freezing up, but the sound is fine. The picture refreshes every couple of minutes, but only to another frozen image; no "moving picture". The frozen image gradually degrades with horizontal and vertical lines, then starts to fade out (darken). After a while it'll move on to another frame.
What can I do about it and is it worth fixing? Probably 3 years old; maybe older.
Submitted: 2 years ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 3 minutes by:
11/21/2015
TV Technician: TV Tech1, Technician replied 2 years ago
TV Tech1
TV Tech1, Technician
Category: TV
Satisfied Customers: 5,316
Experience: 30 Years experience. Authorized Warranty servicer.
Verified

While it's acting up, you need to display the TV's MENU...

How does it behave? Slow and sluggish? Dark too?

Can you access the settings and adjust them FAST?? That'll tell you where the problem is. There's 2 boards that can cause your symptoms.

Ask Your Own TV Question
Customer reply replied 2 years ago
I trund the TV off for a few minutes and have just turned it back on. The menu comes up fine and is responsive at the moment, as is the picture. There are a couple of very thin horizontal lines at top right of the screen extending about 20% across the screen.
The picture is fine at the moment, but will start to fade soon, followed by freezing a short while after. When this happens, I'll retry the menu response and let you know what happens.
Of course, it may now never fail again, but them's the breaks.
Customer reply replied 2 years ago
Picture starting to flicker...
Customer reply replied 2 years ago
Frozen up now; menu has apparently stopped responding, but I suspect it's working and I'm just not getting any feedback.
Picture has changed to another frozen frame and the menu has moved on, but still not responding on screen.
It's a visual feedback thing for the menu.
Customer reply replied 2 years ago
Picture has now come good, but black lines now extend nearly halfway across the screen...
Customer reply replied 2 years ago
patiently awaiting response....
TV Technician: TV Tech1, Technician replied 2 years ago

That's not good. Lines usually depict a bad panel or tcon. I have to get my car alignment, but if you can hold for 6j hours, I'll give you one more test to determine if it's a bad panel or tcon. GET a picture of the lines and another with the TV MENU AND LINES. Use the paperclip button to add those JPG pictures and we'll figure it out ok?

Ask Your Own TV Question
Customer reply replied 2 years ago
I'm in Australia, so will be in bed in 6 hours. Paperclip button? What's that?
Customer reply replied 2 years ago
Failed again with the picture freezing issue and fading to black, coming back to a frozen image, etc; sound still ok...
Customer reply replied 2 years ago
Actually, that happened when the input device was changed from Serviio to cable...
Customer reply replied 2 years ago
Serviio is my DLNA server...
Customer reply replied 2 years ago
There has been what appears to be a compressed "duplicate" of the picture at top of screen almost since we've had the TV. This has now appeared at bottom of screen since this recent issue.
Last thing before retiring last night, the picture went to black with a single vertical strip about 1" or so wide about 1" from left of screen and didn't appear to recover, so I pulled the plug to give it a complete "rest" overnight.
Will power it up and let you know what happens next in this saga.
Customer reply replied 2 years ago
2 hours and counting; black horizontal lines across right half of screen; "compression" at top of screen (half inch), but no freezing yet.
TV Technician: TV Tech1, Technician replied 2 years ago

Sorry, just woke up.

Double picture issue is a clear cut failure of the TV's TCON board. It's found on the bottom center of the TV set, usually. Found on TV sets that have 100 or 200 Hz refresh rates. Dual picture is caused by the double frame rate processors on the TCON.

UN46D6900WFXZA is the US version of the TCON board -- we need to look at the Australian version, and there's usually a sticker found on the TCON which shows you your TCON's part number. I use this site to show and explain where to find that part number.

You see that sticker highlighted in PINK?

http://www.shopjimmy.com/samsung-bn95-00542a-t-con-board.htm

That's where you'll find your TCON's part number on your model.

Double click the picture on that site, and the picture enlarges. Remember...that's the USA version, not YOUR VERSION of the TCON. And they are correct about that warning..horizontal lines are rarely the TCON, but the DOUBLE PICTURE and video blanking and frozen picture are.

So...do we have 2 problems or just one related to the TCON. That's a question that should have been answered when you flexed the TV panel - Those lines should have disappeared at least, while the frozen screen/double images probably wouldn't have changed.

When you see those lines...grab the edges of your TV screen and rock it in opposite directions to flex the panel. Concentrate ONLY on the horizontal lines - see if they disappear or not. If they do...that's a bad panel. If they don't...more likely the TCON is causing ALL the symptoms.

You aren't afraid the remove the screws from the back cover are you?

To get to the TCON, you have to remove the stand, all the screws on the back, AND if the joystick button is on the back or bottom, there's usually a cable from that control to the TV's main board you have to release. When you take the rear cover off - move it up and peek under the cover. I usually just lift up and Feel the cable resisting during the lift.

Ok, that's enough information. Don't want information overload.

But I did find this on Gumtree, and I note that their stickers are slightly different, yet still useful. However that may be your model number with the proper version, OR it may be an ASIAN not Austrailian model.

http://www.gumtree.com.au/s-ad/ermington/tv-accessories/samsung-ua46d6000-t-con-board-sh120pmb4sv0-3/1086480901

Ask Your Own TV Question
Customer reply replied 2 years ago
Sorry; I've been out and about on family business today. That board on gumtree quotes is for my model and version. If I purchase it it'll take about a week to get to me, so maybe next Saturday. Can I leave this call open until then in case I need assistance with replacement, or should I purchase it and get a local tech in to fit it for me?
Customer reply replied 2 years ago
Also, the TV worked fine for 5 hours straight today and I turned it on again about 30 minutes ago, and still fine. The horizontal lines are still there, but it's not freezing yet.
Customer reply replied 2 years ago
Have noticed right side has faded colours...
TV Technician: TV Tech1, Technician replied 2 years ago

You may want to rock the panel like you flex some of those older cookie baking sheets/pans - Remember this ? "Twisting the frame (suggested by some nutter on the internet). "

Maybe the details weren't concise, but flexing the frame on opposite corners will show mechanically broken connections built inside the TV panel. Been a while since I posted these pictures to show you. The first picture, being 2D doesn't show you to twist it in opposite directions Top to Bottom and Left to right. The second picture is an analogy (?) We've twisted towels and back in the old days we had flimsy cookie sheets our mothers bought. They flexed, you could twist a towel to wring out water, so you now know how to flex in opposite directions. Love to get a picture of me and the customer doing the top/bottom flex on opposite sides, but we're not set up that way.

Ask Your Own TV Question
TV Technician: TV Tech1, Technician replied 2 years ago

Did you already Read that ? I just realized I didn't finish my thoughts or yours.

The above is about testing it.

This is about what you should do AFTER testing. If the lines disappear while flexing it...don't order the TCON.

If they stay and don't disappear...Throw $65 at the TV and see if it's worth it.

Yes you can leave this call open. Hold onto this response until next Saturday so you can respond back.

Ask Your Own TV Question
Customer reply replied 1 year ago
Hi. Did the twist test but made no perceptible difference. Ordered the TCON; the Gumtree post turns out to be a front for an eBay shop, but I went ahead for about AU$100. It won't be here until first week of December. Can I leave the call open until it arrives?
TV Technician: TV Tech1, Technician replied 1 year ago

Yes you can. Reply back once you install the part and test it.

Ask Your Own TV Question
Customer reply replied 1 year ago
We'll chat in December then.
TV Technician: TV Tech1, Technician replied 1 year ago

Ok, talk to you later.

Ask Your Own TV Question
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,557
2,557 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,557 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
We have an mx195 that was purchased in 2006; recently the
we have an mx195 that was purchased in 2006; recently the picture quality has deteriorated in that the picture is blurry and when first turned on is actually crocked on the screen … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
It is not connecting with internet. My internet is working
It is not connecting with internet. My internet is working with other device … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
506 satisfied customers
My wife wants to give me an alexa Echo for Christmas this
My wife wants to give me an alexa Echo for Christmas this year. She hopes that I will be able to connect it to my Panasonic 65 inch 3D 1080 Plasma HDTV - TC-P65GT30. I haven't the fainest idea if they… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,211 satisfied customers
My tv is showing vertical lines, mostly on the screen. The
My tv is showing vertical lines, mostly green on the screen. The picture is sharp behind the lines. Is it worth repairing? … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
Thanks for asking. Will I have to pay for this conversation?
Thanks for asking. Will I have to pay for this conversation? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have vertical lines across the whole tv. they are usually
i have vertical lines across the whole tv. they are usually white but sometimes black. they are thin lines. the tv is very clean inside. i cleaned all the ribbon connectors insde but no change. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Don't know how program for satellite.had picture but no
Don't know how program for satellite.had picture but no sound now no pic or sound … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I'm looking for some tv repair help. The tv is a Samsung
Hi, I'm looking for some tv repair help. The tv is a Samsung PN59D530A3FXZA. It started randomly turning off an immediately back in, but with no picture. After unplugging it for a bit, it works again … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
How do you turn off the torch light on a samsung phone.
how do you turn off the torch light on a samsung phone … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Sorry Pearl...my computer locked up and I had to terminate
Sorry Pearl...my computer locked up and I had to terminate the last conversation. I have the series4 tv with 2 remotes. 1 is cable and of course the Samsung. I have the Logo floating on my screen and … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
It will not turn on. No I just explained this, and now I
No I just explained this, and now I have to repeata … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
I'm not getting any power on the TV. All outlets have power.
I'm not getting any power on the TV. All outlets have power. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,211 satisfied customers
From India. I bought this TV in 2009. NS LCD22-09. We havent
We havent used for couple of months ....since we were out to different city … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a Vizio model 50PDP10 and my problem is that I
Hi. I have a Vizio model 50PDP10 and my problem is that I cancelled DirecTV and want to use an indoor antenna to watch local channels only on DTV mode. I get the "No Signal" promt. I already scanned f… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My sound goes on and off, Eventually the sound will come
My sound goes on and off, Eventually the sound will come back on. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
How do I add a app. 55PFL5601 1 year old. I use Hulu and
I use Hulu and Netflix those apps where on it when I bought it … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
We just lost the picture. Four years old. 39" Not sure of
There is nothing on the the screen. My wife was watching and said the picture just faded away. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
How can I play amazi0n Prime Movir. 55LW5600-UA purchased
I think TV Menu works. Have not had an input problem befor this attempt to run a movie from Amazon Prime … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x