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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15025
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Rick. problem with my Sony kdl46z4100. First a few weeks ago

Customer Question

Hi Rick.
problem with my Sony kdl46z4100. First a few weeks ago sound had a loud click and then no sound. Unplugged and it came back. Now have sound but the picture either freezes or has blue lines through it. Left unplugged for days. Plugged back in and problem is worse. If you change the channel it shows part of the previous channel on the the screen.
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

To rule out any satellite or cable box you may be using if you use another input like a DVD player or similar is it the same with that?

Anthony

Customer: replied 1 year ago.
Expert:  Anthony_Infotech replied 1 year ago.

The blue lines are they vertical or horizontal please?

Anthony

Customer: replied 1 year ago.
Lines are vertical and appear to be in the backround.
Customer: replied 1 year ago.
Just plugged the tv back in after about a month of being unplugged. It appears fine now. Did this previously and then after watching for a little while it happened again.
Expert:  Anthony_Infotech replied 1 year ago.

OK it soundslike a bad main-board however if you can get the firmware done on the set then this may save the board here <<click

Expert:  Anthony_Infotech replied 1 year ago.

You need to follow the guide carefully

Let me know if you need more help

Anthony

Customer: replied 1 year ago.
Just was looking up the update. While doing that my tv made a loud click and then the sound went away and the picture is now a bunch of colored lines that are both vertical and horizontal.
Customer: replied 1 year ago.
Pic/Timer off light is blinking and Standby light is solid red.
Expert:  Anthony_Infotech replied 1 year ago.

If you press the menu button of the sets own remote control does the menu come up?

Expert:  Anthony_Infotech replied 1 year ago.

Or is it now off?

Customer: replied 1 year ago.
The only button that works is the power button. Nothing else works at all.
Customer: replied 1 year ago.
Also I can't open the update from Sony. It says that the file is damaged.
Expert:  Anthony_Infotech replied 1 year ago.

Is the set now off?not working?