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TV remote lost and connot get signal to display screen with

Customer Question
Comcast remote inspite of positive...
TV remote lost and connot get signal to display screen with Comcast remote inspite of positive power indication on TV panel. Touching power button on TV panel has no reaction
Submitted: 2 years ago.Category: TV
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Answered in 3 minutes by:
11/16/2015
TV Technician: Anthony_Infotech, Technician replied 2 years ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,377
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello

Welcome

Is there am INPUT button ON THE SET ITSELF?

Anthony

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Customer reply replied 2 years ago
No. Only a source and menu button in addition to CH and Vol
Customer reply replied 2 years ago
Still waiting for reply 1:30pm
TV Technician: Anthony_Infotech, Technician replied 2 years ago

Sorry about that your question has only just come to me on that reply you just sent

Yes the source IS the input button, please get the box on and running and slowly press the source button one second a time and let me know if the box comes through

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Customer reply replied 2 years ago
Still no reaction. Very strange
TV Technician: Anthony_Infotech, Technician replied 2 years ago

OK is there a power-light lit on the front of the set as though the set is ON?

If so if you press the menu button of the sets own remote control does the menu come up please?

Anthony

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TV Technician: Anthony_Infotech, Technician replied 2 years ago

Or the menu on the set itself

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Customer reply replied 2 years ago
No. I tried that too
Customer reply replied 2 years ago
As I indicated originally, part of the problem is that I don't have the Samsung remote
TV Technician: Shahid, Technician replied 2 years ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11,969
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, my name is ***** ***** I'll assist you. I need additional info to troubleshoot the issue.

- Is Tv screen glowing at all and display any thing/ graphics?

- Does any thing appear when touch volume or menu button on TV itself?

Thanks.

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Customer reply replied 2 years ago
I have tried all the buttons. The screen stays black. I have also checked the signal to the Comcast box. It is ok and green light indicates it has power
TV Technician: Shahid, Technician replied 2 years ago

OK, screen stays black means TV is Off or defective.

A working TV will at least show 'no-signal' message or volume bar will appear when touch volume buttons or menu screen will come up when touch menu button on TV.

We need to troubleshoot the issue in TV so does power indicator light on TV lit or blink when touch power or channel button on TV?

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Customer reply replied 2 years ago
Tv power indicater llight just stays on, no blinks
I need to go out for about an hour
TV Technician: Shahid, Technician replied 2 years ago

OK, have you tried to unplug TV power cord from wall outlet for 10 minutes to reset, replug back in, turn the TV On and check if any graphics appear on screen?

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Customer reply replied 2 years ago
I have done that, too. Let me give the whole long story. I acquired the TV from a friend who was having same trouble. I didn't have any better luck. Much later I decided to try Direct TV. When Technician arrived to set up it took him one second to get it working with his remote. When I learned I had to get a second antenna for Internet & phone I decided to cancel and reactivate Comcast. Then back to square one......this is really strange. Do you think it might be necessary to procure a Samsung remote specific to this TV unit?
TV Technician: Shahid, Technician replied 2 years ago

It seems touch button control board in your TV isn't working that is why TV doesn't power up when touch power button on TV itself. Since your TV had power On with remote that means it will work if you get Samsung remote for it, required Samsung original remote is available at following Samsung Parts link with part number BN59-01041A..

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-BN59-01041A.aspx?model=LN32C550J1F

and following Amazon supplier offers the same remote on less price..

http://www.amazon.com/Samsung-BN59-01041A-Remote-Control/dp/B003LR5HRK

I trust my input will help you out. Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work.
Regards,
Shahid.

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Customer reply replied 2 years ago
Thank you. I will get one and hope it works
TV Technician: Shahid, Technician replied 2 years ago

Sure, hopefully it will work to power up the TV. Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work.
Regards,
Shahid.

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TV Technician: Shahid, Technician replied 2 years ago

Hi there,

I wanted to briefly follow up with you and see how the info worked, and see if that accomplished what you were looking to do!

Please reply back here if there is additional questions.

Thank you.

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Shahid
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11,969
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Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

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