How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I tried the reset (tv on, hold up arrow, power button on

Customer Question

I tried the reset (tv on, hold up arrow, power button on side panel) still no picture, sound or menu
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hello , my name is Jack
Perhaps I can help you with this problem but first i would have a few questions so could you please send me a reply when you see this ?

Customer: replied 1 year ago.
Hi Jack
I had to reset my computer, while I was waiting, I turned the TV on and off and on and now I'm back in business. The reset worked after all! I would just like to ensure that my Mastercard won't be charged.
Expert:  Jack replied 1 year ago.

sorry but not privy to billing , just the repairman here , use the link below;

Expert:  Jack replied 1 year ago.

Glad to hear it works by the way , maybe next time