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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We have a Vizio 50" Class 1080p 120HZ LED Smart TV e500i-A1.

Customer Question

We have a Vizio 50" Class 1080p 120HZ LED Smart TV e500i-A1. Purchased from Costco in November 2013. Had it on yesterday, left the room and when I came back the TV was blank. The sound works, but there is no picture. When you turn it on the screen sort of flashes and gets lighter, but remains black.
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hello , my name is Jack
Perhaps I can help you with this problem but first i would have a few questions so could you please send me a reply when you are ready to proceed ?