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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Have message on screen of two tv's - this set-top box is no

Customer Question

Have message on screen of two tv`s - this set-top box is no longer active. Please call 1-800-xfinity.
Can not get thru on phone for the last half hour, what are you going to do to get this corrected.
You are dealing with two disabled people who need the TV sets badly.
Submitted: 1 year ago.
Category: TV
Expert:  Louie replied 1 year ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model numbers of the "...two tv...set-top box..." Additionally, please describe how the "...set-top box..." are connected to the TVs using what kind of cable(s).