How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Have message on screen of two tv's - this set-top box is no

Customer Question

Have message on screen of two tv`s - this set-top box is no longer active. Please call 1-800-xfinity.
Can not get thru on phone for the last half hour, what are you going to do to get this corrected.
You are dealing with two disabled people who need the TV sets badly.
Submitted: 1 year ago.
Category: TV
Expert:  Louie replied 1 year ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model numbers of the "...two tv...set-top box..." Additionally, please describe how the "...set-top box..." are connected to the TVs using what kind of cable(s).