How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 17942
Experience:  Over 16 years of experience installing and repairing electronics.
Type Your TV Question Here...
Pete is online now
A new question is answered every 9 seconds

Sense tv had error when upgrading firmware. Now picture is

Customer Question

Hisense tv had error when upgrading firmware. Now picture is good but no audio. Controls on remote and back of set only turn power on/off.
Submitted: 1 year ago.
Category: TV
Expert:  Pete replied 1 year ago.


What error message did you get?

If the firmware was not fully installed, then the TV will not function correctly.

Try upgrading the firmware again and let me know if successful.

Customer: replied 1 year ago.
It said error installing. I have no way to access a menu as the only control buttons that work are the power buttons on the remote and set.
Expert:  Pete replied 1 year ago.

In that case, it will need to be returned to a Hisense service center to have the firmware reinstalled using their specialist equipment: