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Netflix not working on Samsung SmartTV model: UN55HU9000F.

Customer Question
It stopped working 4 days...
Netflix not working on Samsung SmartTV model: UN55HU9000F. It stopped working 4 days ago but still works on all other devices
Submitted: 2 years ago.Category: TV
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Answered in 1 minute by:
11/12/2015
TV Technician: Nathan, Installer replied 2 years ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 27,353
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Any trouble with any other apps?
Error code/message?

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Customer reply replied 2 years ago
No
Customer reply replied 2 years ago
No,error codes
TV Technician: Nathan, Installer replied 2 years ago

So other apps are working fine? What is the specific problem with netflix? App won't open? Blank screen on playback? Buffering?

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Customer reply replied 2 years ago
When using smart Tv selecting Net Flix the screen goes back regular tv
TV Technician: Nathan, Installer replied 2 years ago

Do you have the red/white "neflix" shortcut button on your tv remote?
If so will it respond to that?

If not, as an initial step, please unplug power to the tv for 60 seconds for a quick reset, then try again.

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Customer reply replied 2 years ago
it is a shortcut button
TV Technician: Nathan, Installer replied 2 years ago

Okay if that button isn't working, please do the above reset. If no change, go into the smarthub screen (with the multicolored diamond shaped smarthub button) and then pick netflix from the list there manually.

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Customer reply replied 2 years ago
I've done that and it just returns to the tv program that was playing
Customer reply replied 2 years ago
Are you there?
TV Technician: Nathan, Installer replied 2 years ago

Yes, I'm here, your reply just came through.

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TV Technician: Nathan, Installer replied 2 years ago

Next go into the tv setup menu, under advanced or network, and look for the software Update function, and run that.

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Customer reply replied 2 years ago
I did that and it says all software is up to date
TV Technician: Nathan, Installer replied 2 years ago

Okay this may be a matter of a faulty app or corrupted firmware then, or even an underlying hardware problem.

As a next step you'll need to go into the smarthub menu and do the reset smarthub settings there.

If still no change, in the main tv menu, we'll do the full factory reset of the tv (restore defaults).

You'll have to set up your apps again (log in) after this, as well as the wifi connection.

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Customer reply replied 2 years ago
All the other apps work thru the smart hub only Netflix has a problem
TV Technician: Nathan, Installer replied 2 years ago

I understand that, but netflix is still a function of the smarthub programming/firmware.

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Customer reply replied 2 years ago
This is a known Samsung Netflix problem. We all can't be having the same software corruption
Customer reply replied 2 years ago
Re-doing all the apps which there are many is a three day job
TV Technician: Nathan, Installer replied 2 years ago

Yes, it is very possible. The tvs typically auto update, and they use a specific app made by samsung for the particular model tv.

Anytime a netflix server/protocol update happens, the samsung apps have to keep up, and aren't always released immediately.

It is possible this is a temporary issue that can be resolved by the reset.

If that process does not help, then the next step is unfortunately just waiting for samsung to release a patch to resolve the problem.

If you don't want to reset, then you're left just waiting on samsung to address the issue on their end, which can take days/weeks.

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TV Technician: Nathan, Installer replied 2 years ago

In the meantime, the reset is the only other step you can take on your own. It is not a guaranteed fix, as it depends on the underlying cause, meaning whether it is your particular set, or a global firmware issue, which only samsung can resolve.

Best regards, ***** ***** for the news,

Nathan

If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1gHgj1k

Thank you, ***** ***** a good day,

Nathan

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Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 27,353
27,353 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

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