How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have an old Samsung TV connected to Xfinity X- box. The

Customer Question

Jack I have an old Samsung TV connected to Xfinity X- box. The volume control is displayed on the bottom of the TV screen and I can not adjust the volume. It is like the volume is locked. Neither with then Samsung remote or the DVR 5 remote from Comcast. Yesterday, I did the power off for the comcast box and turned the power off on the Samsung and held the mute button and then hit 8-2-4 and turned the power on and it allowed me to do the volume control. But when I turned on Xfinity I had the same problem. So tried it again but it did not work.
Any suggestions.
PS Thanks for the advice five years ago
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hello again

Was locked on another post when you requested me .

Expert:  Jack replied 1 year ago.

Do you mean that the volume freezes only on the Xfinity box ?

Do you have anything else connected to the tv beside that box ?

Expert:  Jack replied 1 year ago.

Can you give me the model number of the tv ?