How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Model e650i-a2 sound synch periodically is not in synch. Can

Customer Question

Model e650i-a2 sound synch periodically is not in synch. Can change stations and return and station is in synch once more. Station is chan 2 nbc. Also set occasionally go off completely. All other sets in house are on same dish network are not affected. Set is with a Sony sound bar. Help.
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

As an initial step, can you please try unplugging power to the dish box for this tv, for 60+ seconds to reboot.

Most of the time that will clear it up.

If not, please detail the specific connections used between each component here, and I'll advise further on options.

I'll also need the model of the sound bar.