Facing TV Problems? Ask a TV Technician.
Hi and welcome to JustAnswer,
Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, is the TV directly connected to an antenna? ...or is there a cable box / satellite receiver used with it?
Appreciate the additional information.
Bear with us; re-confirm and post back with the complete model number of the cable box. Additionally, please describe how the cable box is connected to the TV using what kind of cable(s).
...and sorry but my participation is strictly limited to technical issues. For your password ***** please contact Customer Support.
There are 2 possible approaches to your posted concern:
Please post back how you would want to approach this and the additional information when able.