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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Am unable to connect with ROKU. Have disconnected from power

Customer Question

Am unable to connect with ROKU. Have disconnected from power strip, then after several minutes or hours, replugged into strip, screen stays black.
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Which model roku?
Do you have any other inputs on the tv working? (cable/satellite, dvd, etc)

Can you initially try pressing the small reset button (hole) on the roku (should be near the power cord on the box models, on the edge on the stick model) for 10 seconds with a paperclip and let me know if that helps?