TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

Samsung model PN60E550D1FXZA sound but no picture. led light

Customer Question
Samsung model PN60E550D1FXZA sound but no...
Samsung model PN60E550D1FXZA
sound but no picture . Green led light is flashing on the back panel quickly Well it all started when turning TV on I kept having to keep pushing the remote on button on and off to finaly get it to come on. Now on picture but sound. When I try to do any thing with the remote the red light at the bottom flashes every time I push on any thing.
Submitted: 2 years ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 7 minutes by:
11/8/2015
TV Technician: Shahid, Technician replied 2 years ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11,586
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid and will be happy to assist you. I need additional info to troubleshoot the issue.

- Do you have multimeter and can check volts on circuit boards inside TV if wish to troubleshoot the problem OR want diagnosis and approx cost on repair info only?

This will help me to assist you accordingly.

Thanks.

Ask Your Own TV Question
Customer reply replied 2 years ago
I do
TV Technician: Shahid, Technician replied 2 years ago

Nice, please unplug connector from power supply board that goes to right side (x-drive) board, turn On TV and check Vs and Va volts at same connector on power board, expected volts reading is approx 200V and 60V DC even for a second on meter.

Do you get such readings?

Ask Your Own TV Question
TV Technician: Shahid, Technician replied 2 years ago

Hi, there’s an issue with payment method when I try to accept your phone call offer.

Did you try to check volts requested in my previous reply?

Thanks.

Ask Your Own TV Question
Customer reply replied 2 years ago
I had my meter on DC 1000 and tested from grd to vs top two got nothing then tested va also got no reading
TV Technician: Shahid, Technician replied 2 years ago

OK, now unplug connector from x-drive board that goes to left side (y-drive) board, set meter on continuity/ ohms range and check resistance between VS & GND pins of x-drive and y-drive boards.

Do you get low/ approx zero ohms reading on any of boards?

Ask Your Own TV Question
Customer reply replied 2 years ago
tested and the answer is yes zero
TV Technician: Shahid, Technician replied 2 years ago

OK, do you get zero ohms reading on both boards between Vs and GND pins?

Ask Your Own TV Question
Customer reply replied 2 years ago
zero on both
TV Technician: Shahid, Technician replied 2 years ago

This is odd and I feel it could be bit serious issue in TV like plasma panel internal short, however, there is no other way to confirm it except swap the y-drive and x-drive boards at same time in TV (if you have checked the boards correctly and got zero ohms reading on meter), swapping these tow boards will help to see if TV displays picture OR both boards might got shorted out with loud zap sound if plasma panel has internal short. I wish there was another way around to check the panel but have to take risk of y-drive and x-drive board cost for it.

If both boards go bad again then I'm afraid it needs to replace plasma panel and both drive boards again to get the TV working. Please reply back if you need y-drive and x-drive boards part number info through it would be written on boards as well to search/ google to get price and stock info to order it.

I trust my input will help you out. Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work.
Regards,
Shahid.

Ask Your Own TV Question
TV Technician: Shahid, Technician replied 2 years ago

Hi, do you need any further assistance with it?

Thanks.

Ask Your Own TV Question
TV Technician: Shahid, Technician replied 2 years ago

Hi there,

I wanted to briefly follow up with you and see how the info worked, and see if that accomplished what you were looking to do!

Please reply back here if there is additional questions.

Thank you.

Ask Your Own TV Question
Ask Shahid Your Own Question
Shahid
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11,586
11,586 Satisfied Customers
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

Shahid is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,906 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a Samsung plasma manufactured in 2007, model
I have a Samsung plasma manufactured in 2007, model HPT4254X/XAA. It would start, then the picture would black and clicking sound ensued. I checked the bn44-00161A power board and there was a bulged c… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
Pioneer elite plasma tv model pro1140hd. No picture.
Pioneer elite plasma tv model pro1140hd. No picture. Blinking blue light next to power button.Unplugged power for two minutes. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
Our panasonic plasma tv model th-p50ut50a is not allowing
our panasonic plasma tv model th-p50ut50a is not allowing wireless connection - would you help? It works on and off. Wireless reception is fine in the room - (I am currently using it on my wireless ma… read more
Louie
Louie
Technician
Associate Degree
2,906 satisfied customers
I have a Panasonic Viera plasma TV from 2011. The red power
I have a Panasonic Viera plasma TV from 2011. The red power light on the TV is on, but no picture is coming through … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
I have a Panasonic plasma big screen tv with a glass over
I have a Panasonic plasma big screen tv with a glass over the screen. It looks like there are dust patterns behind the glass. Is this possible? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a Samsung Plasma 60 or 61 inch that periodically when
Hello. I have a Samsung Plasma 60 or 61 inch that periodically when turned on, the picture is black but w/ audio. I have been able to fix the problem by turning the tv on and off; sometimes it takes j… read more
Sam Dennis Bradley
Sam Dennis Bradley
owner
Vocational, Technical or Trade School
59 satisfied customers
Samsung plasma tv 550 series has good image but when first
Samsung plasma tv 550 series has good image but when first power on a green screen pattern then it auto magically shuts down and starts up again with perfect image and sound Is it my hdmi to cable box… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have vertical lines on my plasma TV, samsung pn63C8000,
a few weeks started with 1-2 lines and now there are a whole bunch … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a Pioneer Plasma TV model PDP 505PU (yep, it's old).
I have a Pioneer Plasma TV model PDP 505PU (yep, it's old). it has functioned perfectly for many years and from one moment to the next, the screen went totally black except for some tiny green spots i… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
Pip is stuck. 7 years. Panasonic plasma. It works and no. It
Pip is stuck JA: What's the model number of your TV? How old is it? Customer: 7 years. Panasonic plasma JA: Does the TV menu work? Do you have the same problem on all sources/inputs? Customer: Yes it … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
2009 42"Panasonic plasma display powers on and goes to
2009 42"Panasonic plasma display powers on and goes to standby after 30 seconds. Buttons on unit or remote do not work as should. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
58 inch plasma (2009) model PN58B860Y2FXZA. was watching it
58 inch plasma (2009) model PN58B860Y2FXZA . was watching it when the picture blink out (dark screen - no lines). will still turn on but no picture … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
Looking for a 42 inch Panasonic Plasma Tv. Help Me. I had a
Looking for a 42 inch Panasonic Plasma Tv. Help Me … read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
84 satisfied customers
I have a Panasonic TH_50PZ85U Plasma TV that will not turn
I have a Panasonic TH_50PZ85U Plasma TV that will not turn on after moving it to a different room. The power light is flashing 13 times then starts over with another 13 flashes. What does this mean? … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
Have a PN50B53052FX2A plasma tv that i want to connect to
have a PN50B53052FX2A plasma tv that i want to connect to sound bar HW-KM55C. i do not believe i have SoundConnect feature. now what? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Older LG plasma. Clicks on and off but no picture or sound.
Older LG plasma. Clicks on and off but no picture or sound. What is likely the issue? Any home remedy? If no, am I better off fi … read more
Shahid
Shahid
Technician
11,586 satisfied customers
It is a Samsung Plasma 50" and when it is cold, we have the
It is a Samsung Plasma 50" and when it is cold, we have the vertical lines and green screens and screeching noise and the tv turns itself off and on during the "warm up" process. In the beginning it w… read more
Shahid
Shahid
Technician
11,586 satisfied customers
It is a digital high definition plasma television: the tv
It is a digital high definition plasma television: the tv does not stay on. When I turn it on, the comp.1 appears for approx 2 seconds and then goes off. The tv remains blank. … read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x