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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a 2yrs old 65" Vizio Flat Screen Smart TV and cannot

Customer Question

I have a 2yrs old 65" Vizio Flat Screen Smart TV and cannot get my wi-fi connected. I contact my provider comcast to look at it and they said to contact vizio. The ticket # ***** comcast is CR524481472. The TV was working fine 3 days ago. What is the problem?
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello, The ticket number doesn't help us in any way.

Please reply back with the following:

1) How old is the TV?

2) How far away is the TV from the router (roughly)?

3) What have you tried so far?

Customer: replied 1 year ago.
TV 2yrs old
2 o/a 20 ft from router
3 Contacted internet provider.
Expert:  Aric replied 1 year ago.

I was actually asking what the provider had you try so far so we can save time.

Customer: replied 1 year ago.
Cancel my request for assistance. I will not accept this charge on my credit card.
Expert:  Aric replied 1 year ago.

I don't have anything at all to do with billing or cancelling. If you don't want help then you would handle your own billing through customer service via the home page. I am no longer involved.