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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I had my cable service in yesterday. he said the problem is

Customer Question

I had my cable service in yesterday. he said the problem is my TV.
If you could tell me what's wrong and how I could correct it please.
for the past week the faces on the programs look like they are white shadows.
When watching they look like they have white shadows on the their foreheads and other areas too.
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you please give me the complete model number (those are specs/features, none are the model) of the tv?
Does this issue happen with all sources/inputs (cable, dvd, game, apps, etc)?
If you bring up the vizio on screen setup menu, is that discolored as well?

Ideally if you can send me a photo of the screen, I can get a better idea of the problem.