TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

I have a 32" flat screen TV. When installed the technician

Customer Question
got it all tuned in...
I have a 32" flat screen TV. When installed the technician got it all tuned in and it was working fine. One of the buttons on the remote ( not sure which) has been touched and no matter what I do now it will not pick up a signal from the sky decoder. Can you ring me on 07(###) ###-####to talk me through getting it retuned please.
Submitted: 2 years ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 3 minutes by:
11/1/2015
TV Technician: Shahid, Technician replied 2 years ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,029
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid and will be happy to assist you. I need additional info to troubleshoot the issue.
- Can you please get me the model number written on back of TV?

- Is the Sky decoder box connected to AV or HDMI input of TV?

- Do you use Sky remote to change the channels on TV?

Thanks.

Ask Your Own TV Question
Customer reply replied 2 years ago
Can't see the model number on the back of the TV because it is covered by wall bracket. It was only bought earlier this year I think it was a 2014 model but if not then it will be 2015.Aerial to TV goes into antenna slot. The aerial wire comes from the back of the sky decoder - s.video outlet - as this is a second tv operating from the sky signal.Yes I use the sky remote to change channels and turn on the decoder.
TV Technician: Shahid, Technician replied 2 years ago

Thanks for the info. TV model number is ***** info to get related manual for troubleshooting purpose.

- Have you tried to press Input or Source button on TV or its remote to change and check different video inputs of TV to see if any video input display Sky box picture on TV?

Please reply back with the result.

Ask Your Own TV Question
Customer reply replied 2 years ago
I have found a booklet - looks like the model number is ***** Haven't tried your suggestion yet. Will await your further thoughts now you have the model number.
TV Technician: Shahid, Technician replied 2 years ago

Thanks for model number, please try suggestion provided in previous reply to see what happens.

Ask Your Own TV Question
Customer reply replied 2 years ago
Press TV input button and it asks me to press OK to auto tune but when I do this it scans from Channel 29 for a few minutes and then says it can't find any channels. It seems to think that there is a problem with the aerial but nothing has been touched on the aerial and the other TV operating off the aerial is working fine.
TV Technician: Shahid, Technician replied 2 years ago

Please use TV remote (not the Sky remote) to press Input button on it or find Input button on TV control button panel.

Ask Your Own TV Question
Customer reply replied 2 years ago
I did use TV remote.
TV Technician: Shahid, Technician replied 2 years ago

Pressing Input button on TV remote should bring Input Source list on TV screen to select video input, not sure why TV asks to run channel search. Let me opt out to open the question for others and I hope another expert will assist you with this issue. I need to go offline now.

Thanks.

Ask Your Own TV Question
Customer reply replied 2 years ago
I am most dissatisfied that Shadid has just opted out and I get told that someone else will contact me within 24 hours I don't think that I should pay for the consultation as I have nothing to show for it. Also I can't wait around all day.
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I am trying to hook up a flat antennae. I have the unit
I am trying to hook up a flat antennae. I have the unit hooked up, but the screen says “no signal”. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,654 satisfied customers
Got an over the air antenna to install, but its asking for a
Got an over the air antenna to install, but its asking for a access code … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
My cable antenna in port just broke. Is there any way to fix
My cable antenna in port just broke. Is there any way to fix this or work around it? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,654 satisfied customers
I'm trying to connect a Clear TV X-72 HDTV indoor antenna to
I'm trying to connect a Clear TV X-72 HDTV indoor antenna to my Haier 19 in TV Model L19B1120 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Is the EZ Antenna legal? My husband wants it but the bills
HiIs the EZ Antenna legal? My husband wants it but the bills are in my name so I want to be sure this is valid and legal before we buy it.Thanks… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,654 satisfied customers
WHICH ANTENNA CABLE IS SUITABLE FOR LG OLED TV? CURVED
WORKS WELL WITH HDMI I WANT TO TRY USING PLUG/SOCKET AT … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,282 satisfied customers
I am setting up an antenna fpr local tv reception and need
I am setting up an antenna fpr local tv reception and need help on how to connect it model#VM50H6400AF. … read more
Harry
Harry
550 satisfied customers
Will not recognize antenna. Panasonic model PT-53TW53G. Only
Only use antenna ports. Neither ports recognize antenna. States to attach antenna. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,654 satisfied customers
Which input do I choose to connect to the antenna connection
which input do I choose to connect to the antenna connection on my apex flat screen? … read more
Shahid
Shahid
Technician
12,029 satisfied customers
Antenna will not turn can it be greased ive had it for
antenna will not turn can it be greased ive had it for several years and not used it … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
DVD not showing on any hdmi inputs but laptop with hdmi
DVD not showing on any hdmi inputs but laptop with hdmi cable works fine. … read more
Shahid
Shahid
Technician
12,029 satisfied customers
I have a KDLW700b. Direct antenna input. It is stuck on a
I have a KDLW700b. Direct antenna input. It is stuck on a 4:3 ratio. When I press the aspect ratio button it says "Feature not available with current signal". … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I'm attempting to install an analog antenna to my sharp
I'm attempting to install an analog antenna to my sharp aquos with no luck. I can switch the input from hdmi to TV and it will switch to a snow screen but the Teri antenna does not seem to picking up … read more
Shahid
Shahid
Technician
12,029 satisfied customers
My antenna that came with the tv gradually stopped scanning
My antenna that came with the tv gradually stopped scanning any channels and the channels I could get had lines across the screen and hundreds of little rectangles making it impossible to see anything… read more
Harry
Harry
550 satisfied customers
My daughters television reads no signal with a new antenna.
My daughters television reads no signal with a new antenna … read more
Cabletech
Cabletech
High School or GED
140 satisfied customers
I'm trying to connect a HD Antenna to a Vizio TV. 'No
I'm trying to connect a HD Antenna to a Vizio TV. 'No Channels in Master List. Where do I go after the input is on TV? … read more
Cabletech
Cabletech
High School or GED
140 satisfied customers
I have just got a tvfox antenna but I can't get antenna or
Hi,I have just got a tvfox antenna but I can't get antenna or air on my panasnic TV source … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
NO RECEPTION ON HDMI PORTS, TH-58PE75U, MENU WORKS, ANTENNA
MENU WORKS, ANTENNA INPUT OK, DVD TO COMPONANT INPUT OK, ROKU TO HDMI NOTHING … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,654 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x