How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

How do you update your smart tv 65" when at the top of

Customer Question

how do you update your smart tv 65" when at the top of the page says there is an update in a blue rectangle
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello, Is your TV connected to your Home Network- either by Wi Fi or hard-wired Ethernet connection?

Also, what devices are you viewing from on the set (Roku, Apple TV, DirecTv, TW Cable, etc.)?

Please elaborate and we can proceed.

Customer: replied 1 year ago.
we have wi fi in our house but I don't know if its connected or not. We have comcast tv and internet
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Does this happen only when using the comcast tv?
For example if you switch over to dvd, game, or internal apps (like netflix) does the message still show?