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Unwanted powering off I have my User Manual and the

Customer Question
unwanted powering off...
unwanted powering off I have my User Manual and the troubleshooting page says to check if "sleep timer" has been enabled. Where do I locate this function on t.v.?
Submitted: 2 years ago.Category: TV
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Answered in 1 minute by:
10/24/2015
TV Technician: Aric, Technician replied 2 years ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,799
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello and sorry you're having problems. In order to determine what's causing this- I need more info from you.

1) What exactly is the TV doing or not doing?

2) What is the full mode number off the back of the Samsung?

3) How long have you owned the set for please?

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TV Technician: Aric, Technician replied 2 years ago

Do you need assistance with this?

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Customer reply replied 2 years ago
T.v. powers off on it's own.2)UN40F5500AF 2 years
Customer reply replied 2 years ago
I have Directv. How do I work with just the Samsung tv remote without using the Directv remote to undertake a solution to the problem which you are assisting me with?
TV Technician: Aric, Technician replied 2 years ago

The TV powering off on it's own does not have anything to do with Sleep Timer, unless you're seeing a sleep countdown message before it happens. When did the TV start doing this?

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Customer reply replied 2 years ago
About a week ago and it seems to occur in the evening hours. I have had the t.v. set on for 8 hours today and it hasn't powered off ... but this evening it will continue to do this over and over again
TV Technician: Aric, Technician replied 2 years ago

Does the TV show a countdown before it shuts off?

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Customer reply replied 2 years ago
No. It just goes to a black screen and then turns off
TV Technician: Aric, Technician replied 2 years ago

Okay, this is an intermittent fault in the TV in most cases. Please go into the TV's MENU and find the option to reset to factory defaults and click OK. If you can't find this option let me know.

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Customer reply replied 2 years ago
But how do I work with just the t.v. remote without using the Directv remote?
TV Technician: Aric, Technician replied 2 years ago

The DirecTv remote has nothing to do with the TV settings- just grab the Samsung remote and go through the MENU to reset the TV. Not sure where you're having problems with the Samsung remote?

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Customer reply replied 2 years ago
Ok. I'll try this. I need to go to another room. Thank you for your patience with my inept tech capabilities!
TV Technician: Aric, Technician replied 2 years ago

Okay let me know what happens.

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Customer reply replied 2 years ago
I think I've really messed up. Help. Call me please!
Customer reply replied 2 years ago
Well. I see that you cannot call me. I can't find the option to reset factory defaults.
Customer reply replied 2 years ago
I HAVE FIXED THE PROBLEM!!!!!
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Louie
Louie
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Category: TV
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